Job Description
n
We are looking for a highly organised and customer-focused Trade Officer to join our International Trade team.
n
In this role, you will provide administrative and documentation support to clients, ensuring international trade documents are processed accurately, efficiently and in accordance with relevant procedures.
n
In this role you will:
n
n
Process Certificates of Origin, Declaration Documents and ATA Carnets accurately and in accordance with relevant procedures.
n
Review documentation and identify and escalate potentially non-compliant applications.
n
Maintain accurate customer records, interactions and supporting documentation within internal systems.
n
Prepare invoices, payment transactions and reports as required.
n
Respond to customer enquiries relating to registrations, document applications, payments and processes.
n
Guide customers through onboarding and the use of relevant platforms.
n
Provide system demonstrations and training to customers when required.
n
Resolve customer queries and complaints, escalating issues where appropriate.
n
Liaise professionally with external stakeholders and build positive working relationships.
n
Identify recurring customer or system issues and suggest practical improvements.
n
Work collaboratively with the team and provide support across workloads when required.
n
n
About you
n
To be successful in this role, you will have:
n
n
Experience in a high-volume administration, regulated processing or customer service setting.
n




Strong attention to detail and a commitment to accuracy.
n
The ability to manage multiple priorities and meet strict deadlines.
n
Strong written and verbal communication skills.
n
A professional and customer-focused approach.
n
Good problem-solving skills and sound judgement around when issues should be escalated.
n
A collaborative approach and willingness to support your team.
n
Confidence using Microsoft Office and CRM systems such as Salesforce, with the ability to quickly learn new technology.
n
n
Previous experience or exposure to international trade, freight forwarding or logistics will be highly regarded, but is not essential.
n
How to apply
n
If this sounds like you, please apply online under the Careers section of our website,
.
The position description can be found under the Careers section of our website.
n
Please note that the successful applicant will be subject to a satisfactory police check as a pre-condition of employment. Applicants must also hold a valid driver's licence.
n
n
n
n
Our Commitment to Equity, Diversity & Inclusion
n
We are committed to creating an inclusive workplace that values diversity and ensures equal opportunities for all. We welcome and encourage applications from First Nations people, people with disability, LGBTQIA+ and people from culturally diverse backgrounds. If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please let us know in your application.
n
n

📌 Trade Officer (Melbourne)
🏢 Victorian Chamber of Commerce and Industry
📍 Melbourne