Job Description
The New Royal Hotel Rubyvale is seeking a dedicated Accommodation and Hospitality Manager to oversee the delivery of core guest services, with responsibility for accommodation bookings, room readiness, housekeeping oversight, and front-of-house experience across day-to-day operations. This position plays a critical coordination role between the restaurant, housekeeping, and reception areas, ensuring that all guests receive consistently high levels of service across all touchpoints.
Key responsibilities n
n
Manage and oversee daily accommodation bookings and reservations systems
n
Ensure timely check-ins, check-outs, and coordination of guest room preparation
n
Ensure efficient use of property management systems for bookings and reporting
n
Provide frontline support to guests on-site, assisting with inquiries and resolving service issues promptly
n
Monitor guest feedback to continuously improve service standards
n
Coordinate daily housekeeping schedules and room turnaround priorities
n
Conduct routine inspections to ensure guest rooms meet hygiene and presentation standards
n




Respond to guest inquiries, feedback, and complaints in a timely and professional manner
n
Assist with shift rosters, general staff direction, and task follow-upsEnsure compliance with health and safety regulations and general venue cleanliness
n
About you n
n
Advanced Diploma or Diploma Level Qualification, or 3 years of relevant experience may substitute for formal qualifications
n
2 years or more experience in hospitality, guest services, or accommodation operations
n
Proven ability to coordinate small teams across cleaning, reception, and service roles
n
Excellent communication skills and commitment to customer satisfaction
n
Working knowledge of reservation systems, housekeeping protocols, and guest management practices
n
Understanding of workplace hygiene and WHS requirements in hospitality
n
Responsible Service of Alcohol Certificate
n
Food Safety Supervisor Certificate
n
Driver's License (C) with a positive driving record
n
#J-*****-Ljbffr

📌 Accommodation And Hospitality Manager (Queensland)
🏢 CVOM
📍 Queensland