Job Description
Work from home as your base, not a desk in an office.
Finish at five and stay finished.
Take a problem from the first phone call through to a proper resolution, and be the one who closes it.
If that's the role you've been looking for, read on.
About IT Wizards
IT Wizards is an established Queensland managed service provider looking after a long-standing base of clients across a broad range of industries.
Our clients stay with us for years because we know their environments properly and we answer the phone.
We're growing, and we're looking for an engineer to grow with us.
About the role
You'll take ownership of client environments end to end — diagnose it, fix it, close it.
No ticket ping-pong, no handing work up a ladder, no sitting in a queue waiting for permission to think.
Alongside day-to-day support you'll be involved in real project work: tenant migrations, network upgrades, server builds, security uplift and new client onboarding.
This role isprimarily work from home.
Client site visits happen when the work genuinely calls for it — either on your own or alongside the director — so you'll need to be comfortable in front of clients and happy to get in the car when required.
Working arrangements
9:00am to 5:00pm, Monday to Friday
No after-hours on-call roster.
No weekend work.Anything outside business hours is handled by the director — not passed to you, not shared on a roster, not "occasionally" expected.
Primarily work from home, with client site visits as required
What you'll be working across
Microsoft 365 — Exchange Online, SharePoint, OneDrive, Entra ID, Intune, licensing,



security and compliance settings
PCs and Macs — Windows ***** and macOS endpoints
Networking — switching, VLANs, routing, firewalls, VPNs and Wi‐Fi
Endpoint security, patching and RMM
Backup and disaster recovery
Project work — migrations, hardware refreshes, network upgrades, site rollouts and client onboarding
Documentation that's actually kept current
Our stack includes NinjaOne, Bitdefender, UniFi/Ubiquiti and Microsoft 365.
You won't need to know every platform on day one — strong fundamentals and good troubleshooting instincts matter far more than a matching tool list.
What we're looking for
Minimum 3 years working for a managed service provider.Not internal IT, not a help desk — MSP.
This one isn't negotiable.
Based in Greater Brisbane or within comfortable driving distance.You'll work from home, but you need to be able to reach client sites - we can't consider applicants based interstate or in regional Queensland.
Strong Microsoft 365 tenant administration, hands‐on and unsupervised
Solid Windows Server and networking fundamentals — you understand why things break, not just which button usually fixes it
Comfortable supporting both Windows and macOS end users — a number of our clients run Macs




The ability to work independently and manage your own day.
Working from home means nobody is looking over your shoulder, which cuts both ways
Transparent communication with clients, from reception staff through to business owners
Current Australian driver's licence and your own reliable vehicle
Full Australian working rights (citizen or permanent resident) — we can't offer visa sponsorship
Willingness to undergo a pre‐employment police check
Nice to have — we'll train the right person
Bitdefender GravityZone or comparable endpoint security
IT documentation platforms such as IT Glue or Hudu
PowerShell scripting and automation
Configuring and managing AI platforms and agents — Microsoft Copilot, Copilot Studio or similar tooling deployed into client environments
Certifications are welcome but not required.
We care about what you can actually do.
What's on offer
Home based— your day starts at your desk at home, with client site visits as the work requires
A full hardware kit provided— laptop, dock, monitors and whatever else you need to work properly.
Not a laptop and a shrug.
Kilometre reimbursement or a fuel cardfor client travel
Training provided and certification costs paid
Complimentary Snap Fitness membership— usable at any Snap club, anywhere in the world
Genuine variety — support, projects, networks, servers, cloud and security, rather than one narrow lane
Direct access to the decision-maker.
Your ideas about how things should be done get heard, not filtered through three layers of management
#J-*****-Ljbffr

📌 Level 2 Msp It Engineer (Townsville)
🏢 IT Wizards Australia
📍 Townsville