Job Description
Australian Financial Complaints Authority (AFCA) in Melbourne is seeking a Senior Manager, SPF Customer Service to lead the dedicated SPF contact‐center capability ahead of go‐live in March ****. You will build, lead and mature SPF teams, partner with SPF Program and senior stakeholders, and ensure accessible, high‐quality service for consumers and member firms.
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You will work within AFCA's values, drive operational excellence, and shape an operating model that is adaptable and responsive to
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📌 Head Of Spf Customer Service (Melbourne)
🏢 Australian Financial Complaints Authority
📍 Melbourne
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