Job Description
Title:
Cinema Employee Level 2
Position Overview n
A team member at this level has completed induction and training to attain the competency required to perform work within the scope of this level; or holds the equivalent experience or expertise required to perform work within the scope of this level.
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Provides exemplary customer service and executes tasks associated with supporting the operation of a cinema entertainment complex to the highest standard.
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Is responsible for the quality of their own work, while subject to routine supervision either individually or in a team workplace on a range of tasks.
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Makes decisions and exercises discretion in relation to routine matters within their area of work, drawing on their skill, training, and knowledge for this level.
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Subject to knowledge and skill at this level, this team member may operate flexibly as required between work areas.
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n Our
Vision
is being leaders in creating experiences and properties that escape the ordinary.
n Our
Purpose
is to make the day better for ourselves, each other, our group, our customers, and communities.
n We do this by living our values of empowerment, possibilities, and community. We achieve our
Vision
and
Purpose
by delivering on our goals and values.
Our Goals n
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Growing revenue above market
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Maximise assets
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Business transformation
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Our Values n
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Empowerment: We make it happen
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Possibilities: We evolve and innovate
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Community: We make the connection
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Cinema Worker Level 2 Key Accountabilities n
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General Cinema Duties n
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Continuously monitor and consistently deliver customer service to a high standard. Ensures a positive experience for all patrons by prioritising and attending to their needs proactively.
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Address and handle minor customer feedback, ensuring prompt resolution while maintaining a positive customer experience, within the scope of knowledge and skill at this level.
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Actively contribute to and participate in all cinema campaigns.
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Follow Workplace Health and Safety policies and procedures including emergency procedures.
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Attend and complete all mandatory training sessions as designated by EVT.
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Assist fellow employees as needed, fostering a cooperative and supportive work environment.
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Conduct thorough and precise opening, closing and shift change-over procedures for the relevant area.
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Ensure a well-maintained and aesthetically pleasing work area through regular presentation and minor maintenance tasks.
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Monitor, action (where appropriate to skill and knowledge level) and/or report any issues with all cinema assets and property. This includes but is not limited to; auditorium seating, all cinema equipment, customer facing and back-of-house property and products, including bathroom facilities.
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Maintain a high standard of cleanliness and hygiene through diligent cleaning practices.
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Security knowledge and awareness.
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Queue management and crowd control.
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Lost property maintenance.
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Retail Customer Service n
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Proficiency in register operation and ticketing systems.
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Product and service knowledge.
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Conduct self-audits and ensure financial balance through attention to detail and accuracy.
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Prepare food and beverages for sale, ensuring a high standard of quality and product presentation.
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Maintain product stock levels and presentation, in accordance with planograms where applicable.
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Assist with stock control through accurate stock handling. Support preparation for stocktake as required.
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Cinema Attendant n
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Maintain an elevated standard of customer service by prioritising and attending to their needs proactively.
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Presentation and minor maintenance of games machines.
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Queue management and crowd control including allocated seating management.
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Performs regular checks of ticketing, auditoriums and public access areas. Action and/or report issues as appropriate to skill and knowledge at this level.
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Support on-screen presentation by monitoring, actioning and/or reporting film quality, in-cinema comfort and ambiance issues.
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KPI - Operational Responsibility for Cinema n
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NPS results.
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Achieve a sound level of competence in cash handling.
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Food and beverage prepared and served to a high standard and in a timely manner.
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Performs effective suggestive selling and upselling techniques.
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Accurate handling of stock.
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Completes service checklists.
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Effectively manages cinema turnaround times.
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General level of interest in the role.
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Willingness to help others.
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Support of fellow employees.
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Skills and Experience n
These are the desired skills and experience for this role:
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Competent in basic Maths and English
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Behavioural Capabilities n
The following are the mindsets and behaviours required for this role:
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Customer Focused: Dedicated to delivering excellence in customer sentiment. Continuously strives to improve customer sentiment.
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Contributing to the team: Focused on creating a team-oriented workplace which fosters collaboration between colleagues.
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Communication: Displays effective communication with all team members and customers.
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Decision Making: Ability to make effective decisions.
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Work Standards: All tasks are completed to the highest standards.
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Personal Presentation: Maintains personal presentation and grooming.
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Safety Awareness: a commitment to following policies and procedures. Active participation and engagement in company health and safety initiatives.
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📌 Cinema Worker Level 2 (Sydney)
🏢 Event Hospitality & Entertainment
📍 Sydney