Job Description
Zarraffa's Coffee is an award-winning business that is proudly 100% Australian owned and operated, with a mission to create a perfect cup of coffee, every time. Pouring specialty coffee in over 80 stores across Queensland, Victoria, South Australia, New South Wales, and Western Australia in a mix of drive thru' s and stores, we offer convenience and accessibility to all coffee-lovers.
About the role n
The successful candidates will be a keen problem solver who thrives in a busy working environment, enjoys working as part of a team and is open to learning current skills.
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Providing Level 1/2 remote support via phone, email, and remote access to retail stores.
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Providing Level 1/2 support to our corporate office employees.
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Responding to our client's initial request and resolving issues within a suitable timeframe and escalating when necessary.
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Documenting all support activities, including incidents, solutions, procedures, and processes.
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Monitoring system performance and conducting routine maintenance tasks when required.
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Installing, configuring, and maintaining computer systems, and software applications.
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Out of hours support is required on a rotating roster basis.
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Some travel may be required.
Skills and Attributes of the ideal candidate n




Knowledge of Microsoft operating environments
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POS and EFTPOS support knowledge advantageous
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Knowledge of MS office products Office 365
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Knowledge or previous support in Azure
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Knowledge of using remote support tools such as TeamViewer & RDP
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Customer Service experience will be beneficial
The perks: n
Lots of free Zarraffa's coffee!
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Opportunities for career development and growth
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An Employee Assistance Program
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Modern facility and workspace
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Zarraffa's Coffee was founded in **** by Kenton and Rachel Campbell. The company is proudly 100% Australian owned with its head office based on the Gold Coast.
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Zarraffa's (pronounced Za-raff-as) comes from the Arabic word 'Zarafa' which means 'Giraffe' and the Masai Giraffe typically inhabits the savannahs of Kenya and Ethiopia, the origin of coffee.
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From a single store in Southport on the Gold Coast, the Zarraffa's Coffee business has evolved into an award-winning enterprise, now serving customers in close to 90 locations across Queensland, Victoria, South Australia, Western Australia and New South Wales.
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What can I earn as an IT Support Officer
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📌 It Support Officer (Queensland)
🏢 Zarraffa's Management
📍 Queensland