Job Description
Administration Officer - General Practice
Full-time fixed term until 24 December **** (parental leave cover)
Classification:HS1 under the Health and Allied Services, Managers and Administrative Workers
(Victorian Stand Alone Community Health Services Multi Employer Enterprise Agreement )
Hourly rate:$*****
About IPC Health
Our purpose is to improve quality of life for the people and communities we serve by maximising access to health and wellbeing services.
We are committed to working asOne Team IPC Health, supporting each other, our clients and our communities with respect, care and professionalism.
About the role
We are seeking a motivated and customer focusedAdministration Officerto join our Wyndham Vale GP Clinic on a full time fixed term basis.
This role is integral to the smooth operation of the clinic and the delivery of high quality, accessible care for our clients.
You will be responsible for providing excellent front line customer service and high quality administrative support, ensuring client health records and clinic systems are maintained accurately, efficiently and in accordance with privacy and organisational requirements.
You will make a difference by
Providing friendly, respectful and professional customer service to clients, families and stakeholders
Delivering accurate and timely administrative, clerical and client health record support
Supporting clients to access services with empathy and care
Contributing positively to a collaborative and supportive team environment
Key responsibilities
Liaise with internal and external clients and team members in person and by phone in a positive and respectful manner
Support clients to access services sensitively and in line with privacy legislation
Maintain hard copy and electronic client health records, including registration, scanning, filing, archiving and data verification




Manage appointment and waitlist systems, including bookings, recalls, reminders and rescheduling
Enter, verify and maintain accurate client and financial data
Collect and process fees for relevant programs
Maintain the client waiting area and ensure information materials are well stocked
Identify and report incidents, hazards or issues impacting service delivery
Undertake training as required and provide general administrative support
Perform other duties as directed to support clinic operations
To succeed, you will bring
Previous experience working in a GP clinic or similar health setting
Demonstrated administrative experience with a strong customer service focus
High level interpersonal and communication skills, both written and verbal
Solid administrative and database skills, including experience with Pracsoft or Best Practice (or similar systems)
The ability to work accurately under pressure with strong attention to detail
Capacity to work collaboratively within a team and independently as required
Experience managing challenging behaviours and resolving conflict professionally
A sound understanding of confidentiality and privacy principles
What we offer
We will support you to succeed by:
Encouraging you to share what matters to you, including your wellbeing needs
Aligning your contribution to IPC Health's strategy and purpose
Providing clear guidance, regular feedback and development opportunities
Supporting skill development and career exploration
Fostering an inclusive, respectful and barrier free workplace
How to apply
If you are interested, please submit yourCV and a brief cover letter outlining your relevant experiencebySunday 18 October **** at 10pm.
IPC Health is committed to diversity and welcomes applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and people from the LGBTI communities.
Success Profile / Position Description

📌 Administration Officer - General Practice (Melbourne)
🏢 IPC Health
📍 Melbourne