Job Description
Hepburn Bathhouse & Spa in Daylesford, Victoria, is seeking an experienced Guest Experience Manager to lead our Customer Service and Bathing teams.
You will deliver exceptional guest outcomes, drive operational excellence and support commercial performance across a premium wellness destination.
You will provide visible leadership, coaching and support to ensure a warm, qualified guest journey at every touchpoint, while partnering with Spa, Accommodation and Pavilion Café teams to uphold
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📌 Senior Guest Experience Lead -- Spa & Wellness (Victoria)
🏢 Hepburn Wellness
📍 Victoria
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