Job Description
Role title: Telephonist/Receptionist Role type: Permanent full time Role grade: Telephonist Level 2 (Year1-3) Department and location: Switchboard, St Vincent's Public Hospital, Sydney Salary: $69,****** - $ 72,****** +super + salary packaging
About the role
Be the friendly, professional Voice and Face of St Vincent's Hospital, welcoming and assisting patients, staff, and the public over the phone.
Take charge in urgent situations, responding confidently to emergencies, contacting the Mental Health Crisis Team, and liaising with Security when needed.
Provide compassionate support to callers experiencing distress, including challenges with drugs, alcohol, or mental health issues.
Keep critical hospital Switchboard operations running smoothly by managing and updating medical rosters, directories, and administrative systems.
Enjoy a dynamic, 7-day rotating roster that may include day, evening, overnight shifts, with your main focus as Sacred Heart Receptionist (7:00 am – 8:30 pm daily).
About you
Experienced and confident in challenging environments, with the ability to respond quickly and effectively in emergency situations.
Switchboard/contact centre or receptionist experience highly regarded, with strong skills in managing calls and enquiries professionally.
Excellent communication skills, both oral and written, with the ability to manage difficult situations and provide exceptional patient service independently.
Decision-makers under pressure, able to implement emergency procedures accurately and maintain calm in high-stress situations.
Professional and adaptable, well-presented with the ability to engage with staff, patients, and the public,



and flexible to work night shifts as part of a rotating roster.
What we can offer you
Exceptional Rewards: Competitive pay and not-for-profit salary packaging to maximise your income
Seamless NSW Health Mobility: Smooth transfer of your qualifying service and leave entitlements
World-Class: Be part of a renowned precinct alongside the Garvan & Victor Chang institutes
Excellence: Premier heart/lung transplant program, advanced robotics, & pioneering HIV/AIDS initiatives
Cutting-Edge Oncology: Deliver advanced cancer care and trials at the renowned Kinghorn Cancer Centre
Community: Support vital programs for First Nations, homelessness, mental health, & drug and alcohol care
Professional Advancement: Accelerate your career with study leave and Curran Foundation scholarships
Health & Wellbeing: Fitness Passport, discounted private health, & cultural recognitions and celebrations
Sponsorship / work rights for Australia
Please note, visa sponsorship is not available for this position.
For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.
Equal opportunity
We celebrate diversity & inclusion and are committed to equal employment chance for everyone.
As part of our commitment to reconciliation,



we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.
Reconciliation Action Plan
Reconciliation Action Plan: At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees.
As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit or get in contact at ****** View Reconciliation Action Plan Code of Conduct: View Code of Conduct
Company background
St Vincent's Health Australia has been serving Australians with compassionate health and aged care since our first hospital was established in Sydney in ****.
Founded by the Sisters of Charity more than 180 years ago, St Vincent's is a clinical, research and education leader delivering private hospital, public hospital and aged care services across NSW, VIC and QLD.
Our founder, Mary Aikenhead's vision, commitment and inspiration lives on in us and the work we do.
From modest beginnings, St Vincent's Health Australia is today the nation's largest not-for-profit health and aged care provider, offering services in Queensland, New South Wales and Victoria, including public and private hospitals and aged care facilities.
The St Vincent's family comprises 22,000 outstanding nurses, researchers, cooks, doctors, executives, administrators, cleaners, volunteers and more.
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📌 Telephonist/Receptionist (Sydney)
🏢 St Vincent's Health Australia
📍 Sydney