Retail & Visitor Experience Team Member
Are you passionate about customer service, tourism, hospitality, and creating memorable experiences?
We are seeking an enthusiastic and motivated Retail & Visitor Experience Team Member to join our team in a unique and dynamic tourism environment.
This is an exciting opportunity for someone who loves engaging with people, delivering exceptional customer service, and is looking to build a long-term career within the tourism and hospitality industry.
Starting in our Visitor Experience team, you'll gain valuable experience across retail, ticketing, guest services, events, and hospitality operations.
As your knowledge and confidence grow, you'll have the chance to progress into a Tour Guide role, where you'll share our story and deliver engaging, memorable experiences for visitors.
No two days are the same.
You'll be welcoming visitors, assisting with sales and hospitality operations, supporting events, and helping create an outstanding experience for every guest who visits our site.
About the Role
As a key member of the Visitor Experience Team, you will:
Deliver exceptional customer service and create memorable guest experiences
Welcome visitors and assist with ticketing and admissions
Support retail sales and merchandise presentation
Assist with bar service and hospitality operations
Support the delivery of onsite events and experiences
Maintain site presentation and ensure facilities are clean, safe, and welcoming
Build positive relationships with visitors and provide accurate information about the venue
Learn the brand story, products, and visitor experience offerings
Contribute to achieving customer service, visitation, and sales targets
Develop the skills and knowledge required to progress into a Tour Guide position
Tour Guide Career Pathway
As you develop within the role, opportunities will be available to:
Deliver engaging and informative tours to groups and individual visitors
Share the organisation's history, products,



and unique stories
Create memorable and interactive visitor experiences
Become a knowledgeable brand ambassador
Lead visitors through an exceptional tourism experience from start to finish
About You
To be successful in this role, you will have:
Previous experience in hospitality, tourism, retail, customer service, or another customer-facing environment
Current RSA (Responsible Service of Alcohol) or willingness to obtain
Outstanding communication and interpersonal skills
A friendly, confident, and engaging personality
A genuine passion for providing exceptional customer experiences
Strong relationship-building skills and the ability to interact with a diverse range of people
Strong attention to detail and organisational skills
A proactive attitude and willingness to learn
The ability to work effectively both independently and as part of a team
Flexibility to work weekends, public holidays, and peak tourism periods when required
What's on Offer?
$***** per hour
Clear career progression from Retail & Visitor Experience Team Member to Tour Guide
Opportunity to work in a unique and exciting tourism destination
Diverse role combining retail, hospitality, events, customer engagement, and tourism
Ongoing training and career development
Supportive and collaborative team environment
The opportunity to create unforgettable experiences for visitors every day
Stable ongoing employment with genuine career growth opportunities
If you're a people person who enjoys hospitality, tourism, and creating exceptional guest experiences, we'd love to hear from you.
ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability.
Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
Aboriginal and Torres Strait Islander people are encouraged to apply.
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📌 Retail & Visitor Experience Team Member (Bundaberg Central)
🏢 Manpower
📍 Bundaberg Central