Job Description
We are looking for a Customer Support Advisor to join our team based in Normanton, West Yorkshire.
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In this role you will be the key point of contact for our installation teams, providing support and guidance when challenges arise on-site. Working closely with colleagues across operations, you'll investigate issues, coordinate solutions, and help ensure installations are completed right first time.
Duties: n
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Acting as the primary point of contact for the installation teams, providing support and resolving issues that arise.
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Investigating and completing root cause analysis on installation and site-related issues, co-ordinating effective solutions to keep jobs progressing.
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Setting up and maintaining accurate system information for each template and installation, including customer-specific requirements.
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Producing and issuing transparent instructions and job information for installation teams attending site.
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Working with internal departments and field-based teams to deliver a right-first-time installation experience.
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Recording and updating information accurately on our CRM platform throughout the installation process.
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Requirements n
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Proven experience managing multiple priorities and resolving complex issues in a fast-paced customer service or operational support environment.
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Experience supporting field-based teams, with the ability to investigate issues and coordinate effective solutions, would be advantageous.
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Strong communication skills, both written and verbal, with the ability to build effective working relationships across different teams.
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The ability to remain calm under pressure and manage multiple priorities.
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Good working knowledge of Microsoft Office, particularly Excel and Outlook.
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High attention to detail, strong organisational skills, and the ability to manage competing priorities effectively.
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Hours: n
Monday - Friday, one week 9am-5pm one week 8am-4pm
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