Job Description
Kickstart Your Career with a Tech Leader!
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Ready to take your first big step into an innovative growing industry? Join a full-service technology company that's redefining solutions across Australia. We're on the lookout for a motivated Customer Support Officer who's eager to build a career-not just find a job. This is your prospect to learn, grow, and develop a deep understanding of technical systems and customer support from the ground up.
About the Role: n
As a Customer Support Officer, you'll be the first point of contact for customers/clients, helping resolve technical issues, coordinating with internal teams, and ensuring a smooth experience for every customer. You'll become an expert in managing support cases, dispatching technicians, and making sure issues are followed through to resolution.
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It's hands-on, fast-paced, and ideal for someone who thrives in a problem-solving environment.
What You'll Be Doing: n
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Handling inbound & outbound customer queries with professionalism
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Triaging minor technical issues and escalating where needed
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Coordinating with internal teams and third-party providers
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Logging cases accurately and providing timely updates
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Following up to ensure issues are resolved and customers are satisfied
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Building your knowledge of technical systems and support tools
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What's In It for You: n
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A chance to start your career with a respected tech company
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On-the-job training and guidance from a supportive team
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Exposure to real-world systems, software, and technical processes
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Be part of a company that values innovation, initiative, and internal promotion
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Onsite parking available
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Great team environment with social events on a regular basis
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An extra week of annual leave - 5 weeks per year
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Hybrid work available after the initial training period (when on earlier shifts and weekends)
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About You: n
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You're tech-savvy, curious, and ready to learn
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You're a great communicator who enjoys solving problems
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You bring energy, initiative, and a can-do attitude to your work
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You're serious about growing your career-but know it takes time, effort, and commitment
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Be prepared to work on a rotating roster - shifts can vary between 6:30am - 6:30pm and include every third weekend
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This is more than just a job-it's your chance to build a long-term future with a progressive business. If you're ready to roll up your sleeves and grow from the ground up, we'd love to hear from you.
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📌 Customer Support Officer (Melbourne)
🏢 Conquest Personnel
📍 Melbourne