Job Description
Support technology that powers learning and innovation
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Box Hill Institute is entering a
significant
period
of growth and transformation
, with major
investment
underway across our
IT, Digital and AI implementation
space.
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We're building
capability,
embedding
smarter ways of working
, and leveraging
emerging technologies
to support our people, students and future workforce.
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About the Role
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You'll be part of the frontline technology team supporting staff and students across Box Hill Institute's campuses. Working within a structured service desk and end-user support environment, you'll deliver reliable Tier 1 and Tier 2 ICT support across devices, classrooms and collaboration spaces. This is a hands-on, customer-focused role where your work directly supports teaching, learning and day-to-day operations, with opportunities to work across multiple sites and a broad range of end-user technologies.
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This is a full time, ongoing prospect at PACCT 4.1 $70,387 plus super
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What you'll be responsible for
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Provide Tier 1 and Tier 2 ICT support to staff and students onsite and remotely
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Log, prioritise, resolve or elevate incidents and service requests in line with service standards
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Support end-user devices including desktops, laptops, mobiles, peripherals and printers
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Provide operational support for classroom, meeting and audio-visual technologies
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Assist with device provisioning, deployment, refresh and decommissioning activities
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Maintain accurate ICT asset and stock records
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Contribute to knowledge articles and operational documentation
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Deliver professional,



courteous customer service and clear communication
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What you'll bring
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Experience in ICT service desk and/or end-user support roles
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Practical knowledge of Microsoft, Apple and Android end-user environments
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Ability to support devices, operating systems and applications within Tier 1 and Tier 2 boundaries
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Exposure to classroom, collaboration and audio-visual technologies
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Familiarity with IT service management processes
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Strong customer service and communication skills
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Ability to follow procedures, manage priorities and work across multiple locations
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Qualifications / Requirements
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Relevant IT qualification or equivalent demonstrated experience in ICT support
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Ability to work across campuses on a rotating roster
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Commitment to information security, privacy, child safety and workplace health and safety
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Industry certifications (e.g. ITIL v4 Foundation, Microsoft 365, CompTIA A+) are desirable
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Why work with us?
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On-site parking
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Generous leave options
such as Emergency response leave and up to 16 weeks paid Parental Leave
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Health & wellbeing supports and resources
, including FREE flu-vaccinations, FREE skin checks,



FREE health checks and corporate health insurance discounts
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Financial perks
like novated leasing and salary packaging
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Unique campus experiences to support student learning
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Exclusive staff discounts
on CAE/Box Hill Institute short courses for staff and their immediate family
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Commitment to child safety
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Box Hill Institute is a Child Safe Organisation and has a zero tolerance towards the harm or abuse of children and young people.
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We believe that child safety is everyone's responsibility. All employees, volunteers, contractors and service providers are required to promote a culture of child safety, comply with the Child Safe Standards and other relevant legislation and reporting obligations of suspected child abuse as per the Institute's Child Safety Policy and Procedures.
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All employees are required to hold and maintain a current, valid Working with Children Check for the duration of their employment at their own expense.
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Candidates for employment at Box Hill Institute will be subject to pre-employment probity checks, and must satisfy Box Hill Institute's pre-conditions for employment.
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Box Hill Institute reserves the right to withdraw an advertised position at any stage.
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Box Hill Institute is a **** Circle Back Initiative Employer - we commit to respond to every applicant.
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Box Hill Institute is a welcoming, safe and respectful work environment. We are work-life friendly and an equal opportunity employer. We encourage people from all backgrounds, abilities and identities to apply for our vacancies.
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📌 It Support Specialist (Melbourne)
🏢 Box Hill Institute
📍 Melbourne