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Macquarie Park, NSW or Heatherton, VIC | Permanent Full-Time | Commencing January ****
About the Opportunity
We're looking for a highly organised and proactive
IT Controls Officer – Demand & Projects
to join our Group IT team.
This is an ideal prospect for someone with a strong administration, project support or coordination background who enjoys working with stakeholders, keeping processes on track and ensuring the details don't fall through the cracks.
Supporting the IT Controls team, you'll play a critical role in managing demand intake, preparing governance meetings, maintaining project data, coordinating communications and supporting reporting activities.
Based on the position description, the role supports demand management, project governance, meeting administration and reporting activities across the IT Controls function.
You'll be joining a team that is evolving and maturing, so we're looking for someone who enjoys creating structure, improving processes and building strong relationships across the business.
The successful candidate will be available to commence at the start of January ****.
What You'll Be Doing
Coordinate and administer incoming demand requests, ensuring information is complete and accurately tracked
Support project governance activities and assist in progressing work through established processes
Prepare meeting agendas, collate supporting documentation and coordinate governance forums
Take accurate meeting minutes, track actions and distribute outcomes to stakeholders
Support project and portfolio reporting activities, ensuring data accuracy and consistency
Assist with project set-up and administration activities across various systems
Manage shared team communications and support the IT Controls mailbox
Produce reports and assist with timesheet,



billing and compliance-related administration
Build strong relationships with Project Managers, leaders and key stakeholders across the business
Identify opportunities to improve processes, reporting and team efficiency
What You'll Bring
Previous experience in an administration, project support, coordination, PMO support or similar role
Strong stakeholder management skills and confidence communicating with a broad range of people
Excellent organisational skills with exceptional attention to detail
Strong written and verbal communication skills
The ability to manage multiple priorities while maintaining accuracy and quality
A proactive mindset and willingness to take ownership of tasks from start to finish
Experience preparing meeting packs, agendas, minutes and follow-up actions
Beginner to Intermediate Microsoft Office skills, particularly Excel, Outlook, Word and Teams
Confidence learning and working across different systems and processes
Highly Regarded
Experience using Microsoft Copilot
Experience using Azure Dev Ops
Experience using ServiceNow or similar workflow/project management platforms
Previous exposure to project, PMO or governance environments
Experience working within a large corporate, IT or FMCG workplace
Why Join Metcash
We're proud to offer a workplace that supports your wellbeing, growth and success:
Extra Leave: Enjoy a 5th week of annual leave, 2 wellbeing days and 1 volunteer day annually
Career Growth: Access learning, development and career progression opportunities
Parental Leave: 12 weeks of gender-neutral paid parental leave for primary carers
Inclusive Culture: Proud Bronze Employer for LGBTQ Inclusion
Wellbeing: Gold accreditation by Mental Health Australia
Flexibility: FlexReady accredited workplace
Team Member Benefits: Exclusive discounts through the Our Local app
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📌 Demand & Projects Officer (Sydney)
🏢 Metcash Trading
📍 Sydney