ServiceNow ITAM SME
12-Month Contract
Location:
Melbourne, Canberra or Adelaide
Work Model:
Hybrid – 3 days office, 2 days home
We are looking for an experienced
ServiceNow ITAM / Software Asset Management (SAM) SME
to support software asset governance, licensing, compliance and optimisation activities within a large‐scale technology environment.
Key Responsibilities
Manage
software asset governance, compliance and entitlement management
within ServiceNow ITAM.
Support
software vendor audits
, including data preparation, Effective License Position (ELP) analysis, audit responses and risk mitigation.
Develop and maintain
SAM policies, governance frameworks and processes
.
Reconcile software deployments, entitlements, contracts and usage data to maintain accurate license positions.
Support
software renewals
through license utilisation, contractual and future‐demand analysis.
Identify opportunities for
license reclamation, re-harvesting, rationalisation and product consolidation
.
Develop
AI SaaS spend visibility
reporting as a proof of concept.
Maintain ServiceNow ITAM
software content, publisher/product data and normalisation rules
.
Monitor ITAM platform health, data quality, integrations and reporting.
Produce
EOL/EOS reporting
to support cyber security and IT resilience activities.




Coordinate annual EOL/EOS data collection with product owners and consolidate lifecycle and remediation information.
Provide updated compliance and license position reports as required.
Identify opportunities to improve
SAM processes, automation, reporting and overall business value
.
About You
You will have:
Strong hands‐on experience with
ServiceNow ITAM / SAM
.
Solid knowledge of
software licensing, entitlements, contracts and compliance
.
Experience supporting
vendor audits and Effective License Position (ELP)
analysis.
Strong understanding of
software asset lifecycle management and optimisation
.
Experience with
software reconciliation, normalisation and ITAM data management
.
Ability to analyse licensing data and provide transparent insights for
renewals and cost optimisation
.
Experience with
EOL/EOS management, reporting and governance
.
Strong stakeholder engagement and communication skills.
Experience driving
process improvement, automation and reporting
within SAM/ITAM environments.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability.
If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
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📌 Servicenow Itam Sme (Melbourne)
🏢 Paxus Australia
📍 Melbourne