Ccaas Support Engineer: Genesys Cloud & Amazon Connect (Melbourne)

Ccaas Support Engineer: Genesys Cloud & Amazon Connect (Melbourne)

08 Oct
|
Concentrix Catalyst
|
Melbourne

08 Oct

Concentrix Catalyst

Melbourne

Concentrix Catalyst Pty Ltd. is seeking a skilled CCaaS Support Engineer with hands-on experience in Genesys Cloud and Amazon Connect.
You will deliver Level 1–2 support, manage IVR configurations, call routing, and incident handling to ensure high availability and customer satisfaction.
The role emphasizes proactive problem solving, collaboration with cross-functional teams, and ongoing documentation to support knowledge sharing.
#J-*****-Ljbffr

📌 Ccaas Support Engineer: Genesys Cloud & Amazon Connect (Melbourne)
🏢 Concentrix Catalyst
📍 Melbourne

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