What you'll bring to the team
Are you ready to take the next step in your career with one of the world's leading companiesin visitor entertainment?
Do you have a passion for creating unforgettable guestexperience?
If so, we have an exciting prospect just for you!
We're seeking enthusiastic individuals to join our team as
Casual Guest Experience Host
at Madame Tussauds Sydney.
To be considered, you must be available to work across all NSW school holidays and public
holidays, along with some availability outside this period including weekdays and
weekends.
About the role
Madame Tussauds Sydney is looking for some new team members to join our team, who arededicated to the delivery of world-class guest experience standards with a strong focus onhealth and safety.
Key Responsibilities
Responsible for the efficient functioning of all MTS zones and Guest Experience run activities
Maximise guest satisfaction by actively engaging with all guests who enter the site.
Provide excellent customer service to ensure that every guest has a memorable experience
Develop and deliver innovative ways of communicating the unique brand and history of Madame Tussauds
Following all health, safety and security practices and acting as an attraction warden.
Ensuring that safety and wellbeing of all team and guests remains number one priority.
Can complete our second gate experience Dark Ride 7D as Operator and/or Host.
Adhering to Code of Safe Work Practice associated to this experience as per Merlin Standards.
Be truly Guest Obsessed and ensuring a guest always comes first approach




Strong work ethic and demonstrated ability to work within a rapid-paced environment
The successful candidate will undergo a comprehensive training program and on-going mentoring to provide them with all the skills; information & resources they require to deliver world-class experience standards.
Key expectations include:
Genuine guest interaction in all areas of the attraction, creating connections with people from all over the world
To be adaptable and remain calm under pressure
Ability to multi-task
Flexible and adaptable approach.
To have at least 3 days availability, including one weekend day
To clearly and effectively communicate and minimise all risk of misunderstandings where possible
Adhere to our core values through language, behaviour and actions
Follow all health, safety and security practices
To be able to problem solve in various dynamic situations
About you
To thrive in this role, you'll need outstanding communication skills and a genuine passion for customer service.
If fast-paced environments excite you and you're passionate about the tourism and attractions industry, we'd love to hear from you!
You will also have:
A fun, dynamic and friendly personality
Self-motivation and the ability to work independently or as part of a team




Availability to work across all NSW school holidays and public holidays
A genuine enthusiasm for the tourism and attractions industry
Benefits
Corporate benefits including free access to all our attractions worldwide
Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan
Being part of a business built on fun
About Us
Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play.
We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.
We're the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, Wildlife, Madame Tussauds, and the Fly Treetop Adventures, amongst others.
Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources.
We strive to achieve this goal through our 2 charities: Merlins Magic Wand and the SEA LIFE Trust.
So, if you are vibrant and passionate about delivering an amazing service within a greatcompany and in a team who loves what we do – then we want to hear from you!
Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent.
Pay Range
Competitive
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📌 Madame Tussauds Guest Experience Host Sydney, Au Zero Hours
🏢 Merlin Entertainments
📍 Sydney