Job Description
Employer: CrowdStrike
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Job Title: Falcon Complete Security Advisor
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Location: Remote (Australia)
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Contract: Full time
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Reference: R*****
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About the Role:
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Work within a team of advisors focused on the overall health and security posture of all Falcon Complete customers.
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Under the direction of leadership, execute daily tasks to ensure Falcon Complete can achieve its mission to stop breaches.
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What You'll Do:
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Assess customer's Falcon environment and ensure alignment with Falcon Complete standards.
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Provide Falcon Complete customers with recommendations that align to improved security.
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Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.
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Contact customers directly upon identification of misalignment with Falcon Complete standards.
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Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.
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Develop and provide customers with service reports and stats as requested.
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Partner with internal teams to ensure customer satisfaction.
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Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.
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What You'll Need:
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3+ years in Cybersecurity focused role.
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Customer empathy and ability to guide customers towards desired outcome.
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Excellent customer-facing communication skills including verbal and written.
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Partner with CrowdStrike teams to troubleshoot and resolve customer issues.
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Adept in Windows, Linux, and MAC operating systems.
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Experience or demonstrated knowledge of threat detection and incident response.
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Bachelor's degree in Technology and/or Cybersecurity or relevant experience.
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Bonus:
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Incident Management and CSIRT operation
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Change Management
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Malicious Code: Detection and Response
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Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR).
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Intrusion Detection and Response
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Experience working with complex, sophisticated clients
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Strong analytical capabilities and a desire to learn new things
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Able to work across multiple teams to resolve customer issues and requests
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Demonstrated experience as a security advisor or consultant
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Knowledge of the following frameworks: ISO *******, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix and MITRE Att&ck; a plus.
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Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
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Benefits of Working at CrowdStrike:
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Market leader in compensation and equity awards
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Comprehensive physical and mental wellness programs
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Competitive vacation and holidays for recharge
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Paid parental and adoption leaves
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Professional development opportunities for all employees regardless of level or role
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Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
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Vibrant office culture with world class amenities
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Great Place to Work Certified across the globe
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Equal Employment Opportunity Statement:
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CrowdStrike is a proud equal chance employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed.
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