Job Description
Precision Agriculture Technical Support Specialist (Phone Support) n
PSS Ag is a specialist agricultural technology business helping farmers and contractors get more from their planting, seeding and precision agriculture equipment.
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We are seeking a tech-savvy and customer-focused Precision Agriculture Technical Support Specialist to join our team. In this role, you will be the first line of phone and remote technical support for growers, agronomists, and equipment operators using our precision farming hardware and software solutions.
Key responsibilities n
Answer incoming calls from customers and field staff to diagnose, troubleshoot, and resolve issues related to precision ag hardware, displays, GPS/GNSS guidance systems, and farm management software
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Seamlessly switch between different software platforms, cloud applications, diagnostic tools, and ticketing databases to track customer interactions and resolve technical issues efficiently
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Translate technical terminology into practical, easy-to-understand instructions for users with varying levels of technology experience
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Document all support interactions in detail using CRM/ticketing system and follow up on open support tickets
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Escalate complex cases to field service specialists or software engineering teams when necessary
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Assist operators with initial software setup, cloud sync calibration, data transfer, and account maintenance over the phone or via remote desktop tools
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Stay current on product updates, firmware releases, and new software features across the precision ag tech suite
About you n
Comfort and proficiency with navigating multiple computer software programs, operating systems, mobile apps, and web dashboards simultaneously
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Excellent verbal and written communication skills with a calm, patient, and empathetic phone manner
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Strong critical thinking and logical troubleshooting ability under pressure, especially during busy planting and harvest seasons
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Proficient with Microsoft Office / Google Workspace, CRM/ticketing software, and remote diagnostic tools
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High dedication to resolving customer issues quickly to minimize operational downtime in the field
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Prior experience in phone support, helpdesk, or customer service role (preferred)
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Background or familiarity with agriculture, farm operations, display monitors, or precision agriculture technology such as GPS guidance, telemetry, or variable rate control (preferred)
Why Join PSS Ag? n
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Work with leading precision agriculture technology.
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Ongoing training and career development.
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Be part of a team that works directly with farmers and contractors across Australia.
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Competitive salary based on experience
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At PSS Ag, we work hard, train well, and challenge each other to continuously improve. If you want a career, not just a job, we are the company for you!
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📌 Precision Agriculture Technical Support Specialist (Phone Support) (Townsville)
🏢 PSSAG
📍 Townsville