Job Description
Work from home as your base, not a desk in an office. Finish at five and stay finished. Take a problem from the first phone call through to a proper resolution, and be the one who closes it.
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If that's the role you've been looking for, read on.
About IT Wizards n
IT Wizards is an established Queensland managed service provider looking after a long-standing base of clients across a broad range of industries. Our clients stay with us for years because we know their environments properly and we answer the phone.
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We're growing, and we're looking for an engineer to grow with us.
About the role n
You'll take ownership of client environments end to end — diagnose it, fix it, close it. No ticket ping-pong, no handing work up a ladder, no sitting in a queue waiting for permission to think.
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Alongside day-to-day support you'll be involved in real project work: tenant migrations, network upgrades, server builds, security uplift and new client onboarding.
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This role is
primarily work from home
. Client site visits happen when the work genuinely calls for it — either on your own or alongside the director — so you'll need to be comfortable in front of clients and happy to get in the car when required.
Working arrangements n
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9:00am to 5:00pm, Monday to Friday
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No after-hours on-call roster. No weekend work.
Anything outside business hours is handled by the director — not passed to you, not shared on a roster, not "occasionally" expected.
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Primarily work from home, with client site visits as required
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What you'll be working across n
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Microsoft 365 — Exchange Online, SharePoint, OneDrive, Entra ID, Intune, licensing, security and compliance settings
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PCs and Macs — Windows ***** and macOS endpoints
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Networking — switching, VLANs, routing, firewalls, VPNs and Wi‐Fi
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Endpoint security, patching and RMM
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Backup and disaster recovery
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Project work — migrations, hardware refreshes, network upgrades, site rollouts and client onboarding
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Documentation that's actually kept current
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Our stack includes NinjaOne, Bitdefender, UniFi/Ubiquiti and Microsoft 365. You won't need to know every platform on day one — strong fundamentals and positive troubleshooting instincts matter far more than a matching tool list.
What we're looking for n
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Minimum 3 years working for a managed service provider.
Not internal IT, not a help desk — MSP. This one isn't negotiable.
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Based in Greater Brisbane or within comfortable driving distance.
You'll work from home, but you need to be able to reach client sites - we can't consider applicants based interstate or in regional Queensland.
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Strong Microsoft 365 tenant administration, hands‐on and unsupervised
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Solid Windows Server and networking fundamentals — you understand why things break, not just which button usually fixes it
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Comfortable supporting both Windows and macOS end users — a number of our clients run Macs
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The ability to work independently and manage your own day. Working from home means nobody is looking over your shoulder, which cuts both ways
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Clear communication with clients, from reception staff through to business owners
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Current Australian driver's licence and your own reliable vehicle
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Full Australian working rights (citizen or permanent resident) — we can't offer visa sponsorship
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Willingness to undergo a pre‐employment police check
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Nice to have — we'll train the right person n
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Bitdefender GravityZone or comparable endpoint security
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IT documentation platforms such as IT Glue or Hudu
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PowerShell scripting and automation
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Configuring and managing AI platforms and agents — Microsoft Copilot, Copilot Studio or similar tooling deployed into client environments
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Certifications are welcome but not required. We care about what you can actually do.
What's on offer n
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Home based
— your day starts at your desk at home, with client site visits as the work requires
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A full hardware kit provided
— laptop, dock, monitors and whatever else you need to work properly. Not a laptop and a shrug.
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Kilometre reimbursement or a fuel card
for client travel
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Training provided and certification costs paid
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Complimentary Snap Fitness membership
— usable at any Snap club, anywhere in the world
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Genuine variety — support, projects, networks, servers, cloud and security, rather than one narrow lane
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Direct access to the decision-maker. Your ideas about how things should be done get heard, not filtered through three layers of management
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#J-*****-Ljbffr

📌 Level 2 Msp It Engineer (Townsville)
🏢 IT Wizards Australia
📍 Townsville