Job Description
Liberty Financial in Australia is seeking a Capability & Quality Lead to design and deliver training programs, conduct quality assurance, and drive continuous improvement across customer and broker interactions.
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You will identify performance trends, develop coaching strategies with Team Leaders, and create resources aligned to products, systems, policies and regulatory requirements to deliver exceptional customer outcomes.
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📌 Capability & Quality Lead - Elevating Customer Experience (Melbourne)
🏢 Liberty Financial
📍 Melbourne
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