Job Description
This is a hands-on role supporting brokers across the full client lifecycle, with a strong focus on claims advocacy, from lodging and progressing claims through to negotiating settlements on clients' behalf, alongside broader broking support duties.
Key responsibilities n
Manage the claims process end to end. Lodge, progress, and advocate for clients on claims, liaising with insurers and, where relevant, loss adjusters through to settlement.
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Negotiate claim outcomes. Push for fair and timely settlements on the client's behalf, keeping them informed at every stage.
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Support the broking team. Assist with policy administration, renewals, mid-term adjustments, and preparing submissions for new business.
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Maintain accurate records. Keep client files, claims registers, and policy documentation current and compliant.
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Deliver client service. Respond to client queries professionally and promptly, building trust through clear communication.
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Support compliance. Work within Australian Financial Services Licence (AFSL)



obligations and the Insurance Brokers Code of Practice.
About you n
RG146 Tier 1 (Insurance Broking) or Tier 2 (Insurance Broking) compliance, per ASIC's training standards, or a willingness to complete this within the first few months of employment.
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Prior claims handling or broking support experience, gained with an insurer or an insurance brokerage; candidates with around 2 years+ in a similar role will be well placed.
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Solid communication and negotiation skills, with the ability to advocate firmly for clients while managing multiple claims and priorities at once.
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Sound organisational and time-management skills, comfortable managing a busy caseload and competing deadlines.
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Proficiency with broking software and MS Office.
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Prior exposure to a broking management system (Insight or Steadfast Apps) is desirable but not necessary.
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All applicants must be eligible to work in Australia.
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📌 Claims Broker Assistant (Taree)
🏢 Insure More
📍 Taree