JOB OVERVIEW
The Australian Government is establishing the Veteran and Family Wellbeing Agency (the Agency) in response to Recommendation 87 of the Royal Commission into Defence and Veteran Suicide.
The Agency helps veterans and families of veterans access wellbeing information, services, support and community connection so they are better prepared and supported before, during and after transition from ADF service.
The APS6 Wellbeing Case Coordinator supports veterans and families to navigate wellbeing services, particularly during transition from ADF service to civilian life or when support needs are more involved.
The role provides trauma-informed, military-informed and family-inclusive case coordination.
This includes understanding client needs, developing and reviewing wellbeing support plans, coordinating warm referrals and handovers, and helping clients connect with the right Agency, DVA, Defence, Open Arms, community or specialist services.
Wellbeing Case Coordinators also contribute to the Agency's helpline and navigation function by responding to inbound and outbound contacts, supporting first contact resolution, and providing advice, coaching and escalation support to APS4 Navigation Support Officers and other Agency staff.
This is a practical, client-facing role that requires sound judgement, strong communication skills, respectful handling of sensitive information, and the ability to work collaboratively with internal and external stakeholders to support secure, coordinated and timely outcomes.
DUTIES
As an APS 6 you will be required to:
Case coordination and client support
Referrals, escalation and helpline navigation
Stakeholder engagement and collaboration
Recordkeeping, reporting and service monitoring
Practice leadership and continuous improvement
This recruitment process may be used to fill ongoing and/or non-ongoing position/s.




For more information about the role, please see the Candidate Information Pack.
A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.
Successful applicants engaged into the APS will be subject to a probation period.
We welcome people with diverse skills, experiences and perspectives.
DVA is committed to building a workforce that reflects the community we serve and encourages applications from:
We are a Veteran Employer of Choice!
This means you benefit from a workplace actively supporting veterans and families of veterans – one that understands and values military experience.
You're joining an organisation publicly recognised for its commitment to fostering veteran-friendly employment pathways and long-term career success.
The Australian Public Service (APS) values the unique skills, perspectives, and experiences that veterans gain during their Australian Defence Force (ADF) employment and encourage veterans to apply.
Support may be available to veterans transitioning to meaningful APS careers through participation in VetPaths, which offers veterans an opportunity to participate in a six-month program offering formal learning and development, career mentoring and activities for wellness and peer support.
More information can be found on the DVA Website.
RecruitAbility applies to this vacancy.
Under the RecruitAbility scheme, you will be invited to participate in further assessment activities for the vacancy if you choose to opt-in to the scheme, declare you have a disability and meet the minimum requirements for the vacancy.
All requests for reasonable adjustments will be considered and managed in consultation with you.
Further information can be found at .
CANDIDATE INFORMATION PACK
The candidate information pack is available below.
Candidate Information Pack
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📌 Aps 6 Wellbeing Case Coordinator (Adelaide)
🏢 DVA
📍 Adelaide