Job Description
Customer Assist Specialist - Care at Red Energy
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Sydney, Zeeland, Australia - Full Time
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Start Date
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Immediate
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Expiry Date
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07 Dec, 26
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0.0
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Posted On
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08 Sep, 26
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Experience
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0 year(s) or above
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Remote Job
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Yes
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Telecommute
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Yes
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Sponsor Visa
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No
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Skills
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Other / Unclassified
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Description
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When a client calls, sends a referral or needs help navigating their care — you're the first voice they hear. That matters more than most people realise.
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As a Customer Service Officer at Kanda, you'll be the connective tissue between clients, families, field staff and clinical teams — keeping information flowing accurately, referrals moving promptly and people feeling heard. It's quick-paced, detail-driven work that quietly keeps the whole service running, and when you get it right, clients and families feel it from the very first interaction.
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What you'll be doing
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Monitoring inboxes, portals and referral channels — actioning requests promptly and triaging referrals to the right coordination team
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Liaising with clients, families, internal teams and service providers to keep information flowing and care goals on track
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Collecting and maintaining accurate client records across electronic systems to support service planning and continuity of care
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Verifying DVA Gold Card eligibility, monitoring weather alerts and initiating welfare checks for at-risk clients
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Escalating staff absences, incidents,



safety concerns and operational risks to the relevant Clinical Manager or Senior Clinical Nurse
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Supporting field staff with documentation, equipment and consumables, and maintaining accurate records of handovers etc
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You're the right person if...
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You have experience in customer service or client relationship management within community care, aged care or disability
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You hold a Certificate III in Business Administration, Customer Service, Community Services or a related field (
desirable
)
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You have knowledge of DVA, Support at Home, Transitional Care or NDIS service delivery frameworks (
desirable
)
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You communicate with warmth and clarity — in writing and on the phone — and build positive relationships easily
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You prioritise well, stay accurate under pressure and manage high volumes of phone and email communication
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You're competent across relevant software and electronic client management systems
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You hold a current National Police Check
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Why Kanda
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We believe the people who care for others deserve to be genuinely looked after too. Here's what that looks like in practice:
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Monthly RDO - an extra 12 days of leave per year
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Wellness initiatives plus 24/7 access to the Sonder wellbeing app
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Access to an employee rewards hub providing savings and cashback across everyday purchases
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Employee recognition initiatives, including gift vouchers for Employee of the Month and service anniversaries
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Enjoy free Orbit World Travel Club membership - $100 travel voucher, exclusive offers, and dedicated support
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Genuine long-term career opportunities as Kanda continues to grow
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#J-*****-Ljbffr

📌 Customer Assist Specialist - Care (Western Australia)
🏢 Y-AXIS
📍 Western Australia