Job Description: DXC's Insurance Software and BPS (ISB) helps insurers around the world modernise and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions.
A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets.
You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.
About the Role
As a Case Manager you will provide needs-based services to people with work related injuries as well as be responsible for:
Active management of claims for compensation to deliver appropriate and timely treatment and promote return to work
Ensuring injured workers receive entitlements in accordance with the Workplace Injury Rehabilitation and Compensation Act ****
Liaising with injured workers, their employers and treating practitioners to facilitate and support medical management and return to work activities
Assisting and supporting injured workers' return to work through the delivery of person-centred case management to ensure entitlements to compensation are made appropriately
Dealing with internal and external stakeholders is paramount to strong and sustainable outcomes
You will undergo 4 weeks' theoretical and practical training in workers' compensation case management.
During this time, you will learn about:
The life cycle of a claim
Medical treatment types and appropriate management
Payment of medical expenses
Weekly compensation entitlements




Return to work obligations, and how to facilitate early return to work outcomes
The legal side of workers' compensation
Dealing with challenging conversations
Further training throughout your first 12 months' will be provided to expand your knowledge of workplace injury management, return to work planning, dispute resolution and workers' compensation law.
Applicants must have
Strong analytical and reasoning skills
The ability to plan and organise work in a manner that ensures timeframes are managed
The ability to work concurrently across multiple technology platforms
A high level of organisational skills and high attention to detail
Excellent written and interpersonal skills, including the ability to liaise effectively with workers, employers, medical, paramedical and legal practitioners
Ability to work within a team - in an office-based environment
Exceptional communication and customer service skills
Sensitivity to issues related to people with medical, cultural and social needs
Be an Australian Citizen or Permanent Resident
Our Culture and Benefits
DXC is committed to building better futures for our customers, colleagues, environment, and communities.
We take care of each other and foster a culture of inclusion, belonging and corporate citizenship.




We put this to action developing and implementing societal initiatives within our Social Impact Practice.
As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.
Equal Opportunity Employer
We are an Equal Chance Employer.
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life.
We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.
We stand by the 'bring your whole-self to work' philosophy.
It is our inclusive culture that powers our results, and our company grows only if our people grow.
At DXC Technology, we believe strong connections and community are key to our success.
Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
We're committed to fostering an inclusive environment where everyone can thrive.
Company Information
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed.
With deep expertise in Managed Infrastructure Services, Application Modernisation, and Industry-Specific Software Solutions, DXC modernises, secures, and operates some of the world's most complex technology estates.
Learn more on dxc.com.
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📌 Case Manager - Workers Compensation (Melbourne)
🏢 1602 DXC INT SVCS VIC
📍 Melbourne