As Senior Tour Operations Manager, you will play a critical role in the operational planning and delivery of Untitled Group's touring portfolio.
You will manage and develop our Tour Operators and Tour Coordinators, building their confidence and capability across budgets, planning, logistics and event delivery.
Working closely with the Head of Touring, Tour Directors, promoters and internal teams, you will oversee workflows, manage team capacity and act as a senior escalation point for operational issues.
This is a role for someone who can connect the detail of individual tours with the needs of the wider portfolio: keeping delivery consistent, protecting commercial outcomes, and improving how the team works as we grow.
About you
As our Senior Tour Operations Manager at Untitled Group, you know what it takes to get a tour from the first budget build to the final settlement, and how to bring a team along with you.
You live and breathe live music and touring.
You've got practical experience delivering shows on the ground, a sharp commercial lens and the ability to keep things moving when plans change and the pressure is on.
You're a confident leader who builds capability in others.
You can coach someone through a budget, help untangle a logistical headaches, stay calm in the chaos and give clear feedback that makes the next tour run better.
You're highly organised and comfortable juggling multiple tours, stakeholders and timelines.
You take ownership and keep the team focused on delivering great experiences for artists and audiences.
TO SUCCEED IN THIS ROLE, YOU WILL HAVE
Strong leadership and mentoring capability, with practical experience coaching others in tour planning, logistics and delivery
Hands‐on, on‐ground touring and delivery experience
Strong commercial and budget‐building skills
A highly organised, detail‐focused approach
A calm, proactive and solutions‐focused style
Strong communication and stakeholder management skills




Confidence managing competing priorities and making sound decisions in a fast‐paced environment
A collaborative, team‐oriented approach and a commitment to continuous improvement
About us
Based in Windsor, we are a professional but fun‐loving outfit.
We work hard.
This is a job where change is a constant and we are focused on delivering value to our customers.
As an employee at Untitled you will have access to benefits including career development opportunities, team mental health workshops, and yes...you have the opportunity to attend festivals and events!
We value:
Passion
- we care deeply about our work and our impact
Innovation
- we push boundaries and back bold ideas
Collaboration
- we win as a team
Inclusivity
- we create experiences that bring people together
Untitled Group values diversity and nurtures the uniqueness of our team and the individuals who make us stronger.
We encourage candidates from diverse and/or minority backgrounds to express their interest.
Our team is excited to share our experience, share our space and share the mic.
We believe in creating a working environment where each individual is able to bring their full self to work and is valued for their unique contribution.
Responsibilities
Tour Operations & Delivery
Lead and support tour planning and delivery, ensuring high‐quality experiences for artists and audiences
Oversee advancing logistics across travel, accommodation, transport, venues, suppliers and production
Act as a senior escalation point for operational issues, schedule changes and artist or venue requirements
Ensure contracts, permits, licences, insurance and operational approvals are in place
Keep itineraries,



confirmations and tour documentation accurate, complete and communicated on time
Provide selected on‐ground support where required
Leadership & Team Development
Manage and develop Tour Operators and Tour Coordinators
Build team capability across budgets, planning, stakeholder management and on‐ground delivery
Lead regular check‐ins, workflow reviews and performance conversations
Set clear expectations, support accountability and address capability gaps
Work with the Head of Touring to build a capable, collaborative and solutions‐focused team
Planning & Coordination
Review the tour pipeline, allocate work, cover gaps and manage team capacity through delivery peaks
Establish clear responsibilities and timelines across tours
Coordinate workflows across promoters, ticketing, production, marketing, finance, legal and external stakeholders
Identify risks and bottlenecks early, and keep delivery on track
Improve systems and processes to support efficient and scalable operations
Budgeting & Commercial Performance
Build budget capability across the Touring team, covering assumptions, cost drivers, pricing, inventory and profitability
Allocate incoming budget builds across the team to keep work moving
Support budget management, resource allocation, contract negotiations and commercial decisions
Monitor ticket sales, inventory and tour performance to find opportunities to lift revenue and profitability
Work with the Tour Accountants on financial tracking, documentation and settlement
Maintain strong relationships with promoters, artists, agents, venues and suppliers
Sign up for latest information about events, tours and festivals.
Untitled Group acknowledges that our office, located in Naarm, is built on the lands of the Wurundjeri peoples of the Kulin Nation.
We pay respect to elders past, present and emerging and thank them for their care of the land that continually provides us with many opportunities.
#J-*****-Ljbffr

📌 Senior Tour Operations Manager (Sydney)
🏢 Untitled Group
📍 Sydney