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Functional area: Service
Onsite or Remote: Onsite
Country/Region: AU
City: Boddington
Location: Boddington, WA, AU, ****
Company name: Epiroc
Date of posting: Oct 8, ****
Why Join Epiroc?
7/7 DIDO roster (Days Only)
- enjoy a genuine work-life balance
Permanent full-time opportunity
with a competitive salary, super paid on all hours worked, and performance bonus
DIDO from Boddington
with long-term career growth and development opportunities
Join a global OEM and work with industry-leading mining technology, automation, and electrification solutions
About Epiroc
Epiroc is a global productivity partner for the mining and infrastructure industries.
We develop and deliver innovative equipment, consumables, technology, and service solutions that help customers improve safety, productivity, and sustainability across surface and underground mining operations.
We are currently seeking an experienced
Product Support Advisor - Surface Drills
to join our team in
Boddington, Western Australia
.
This is an exciting opportunity to become part of a highly skilled and collaborative team, providing technical support across Epiroc's advanced surface drill fleet and automation technologies.
Key Responsibilities
Reporting to the Site Manager, your responsibilities will include:
Adhering to all Epiroc and client health, safety, and environmental procedures
Performing machine modifications, upgrades, and installations on new equipment
Diagnosing, repairing, rebuilding, and servicing customer equipment
Conducting component rebuilds and major repairs
Troubleshooting and resolving complex mechanical, electrical, and automation-related issues
Providing technical expertise to support preventative maintenance strategies




Identifying and implementing initiatives to reduce repeat component failures and improve equipment reliability
Supporting automation technology rollouts and associated network requirements
Managing software updates and machine parameters to support automation systems
Providing technical support for Autonomous Drill System (ADS) and SmartROC/Epiroc drill technologies
Supporting AD2 applications and site automation initiatives
Providing technical support for LinkOA and other automation platforms
Assisting with Bench Remote and Tele-Remote drilling operations
Supporting Common Automation Panel (CAP) systems for ADS and SED operations
About You
To be successful in this role, you will have:
Proven experience with
Epiroc Surface Drills
, including SED and ADS platforms
Robust product knowledge across surface drilling equipment and automation technologies
A Heavy Mobile Equipment Trade Qualification or equivalent mechanical trade
Well-developed diagnostic, fault-finding, and troubleshooting skills
Excellent communication and customer relationship management skills
The ability to prioritise and perform under pressure in a rapid-paced mining environment
Strong report writing and technical documentation skills
Sound computer literacy and experience using digital maintenance systems
A proactive approach to safety, teamwork, and continuous improvement
What's on Offer?
At Epiroc, we invest in our people and provide a range of benefits, including:




Superannuation paid on all hours worked
Company-funded Income Protection Insurance
Paid parental leave for primary and secondary carers
Above-NES long service leave benefits
Service recognition and milestone awards
Ongoing training, development, and mentoring opportunities
Global career pathways within an international OEM
Exposure to cutting-edge mining technology, automation, and electrification projects
Long-term job security with a sustainable and growing organisation operating for more than 145 years
Diversity & Inclusion
Epiroc is committed to building an inclusive workforce and is proud to be an Equal Opportunity Employer.
We encourage applications from women, Aboriginal and Torres Strait Islander peoples, and individuals from culturally diverse backgrounds.
It all starts with people.
The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population.
To succeed, we need to speed up the shift towards more sustainable mining and construction industries.
We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and protected equipment, digital solutions, and aftermarket support.
All new thinkers are welcome.
We are looking for those who want to develop, grow, and dare to think current.
In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation.
We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working.
This is how we do business for a sustainable future.Learn more at
#J-*****-Ljbffr

📌 Product Support Advisor (Western Australia)
🏢 Epiroc Group
📍 Western Australia