Job Description
Melbourne, VIC
n Full-Time, Permanent
n Monday to Friday | Between 7:00am and 7:00pm
Join Wilson Parking's Growing Service Hub
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At Wilson Parking, we're building a modern, high-performing Service Hub that supports critical business functions across Australia. We're looking for an organised, detail-oriented professional to join our team as a
Service Hub Specialist
.
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This is a fast-paced administration role where you'll develop expertise across a range of systems, processes, and business functions. You'll enjoy the satisfaction of mastering structured workflows, solving problems, and delivering accurate outcomes while working with a supportive team that values collaboration and continuous improvement.
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If you enjoy working with systems, learning current processes, and being part of a collaborative team, we'd love to hear from you.
What You'll Be Doing
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As a Service Hub Specialist, you'll provide administrative support across a range of business functions, including:
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Processing administrative tasks accurately and efficiently.
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Managing a shared inbox and responding to internal enquiries.
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Maintaining customer and account records across multiple systems.
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Supporting customer onboarding and access device management.
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Processing invoices, refunds, reporting, and data entry activities.
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Updating rates and maintaining system information.
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Identifying opportunities to improve processes and efficiencies.
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Maintaining compliance with company policies, procedures, and quality standards.
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What We're Looking For
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We're looking for a highly organised and detail-oriented professional who enjoys working with systems, processes,



and data. You'll be confident managing competing priorities, comfortable navigating multiple platforms, and committed to delivering high-quality outcomes in a fast-paced environment.
Skills & Experience
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Experience working in an administrative, operational support, contact centre, or back-office environment.
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Strong attention to detail and the ability to accurately process information and follow established procedures.
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Excellent organisational, time management, and problem-solving skills.
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Strong written and verbal communication skills.
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Ability to manage competing priorities in a fast-paced environment.
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Experience using CRM and business systems such as Salesforce or Microsoft Dynamics is highly regarded.
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Strong aptitude for learning new systems, processes, and technical information.
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Ability to work independently while contributing positively to a team environment.
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Positive, adaptable, and resilient approach to work.
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Commitment to delivering high-quality outcomes and continuous improvement.
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Why Join Wilson Parking?
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Join a growing team and contribute to an evolving business function.
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Gain exposure to a wide range of operational and administrative processes.
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Develop your systems, administration, and problem-solving expertise.
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Work with a supportive and collaborative team.
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Opportunity to contribute ideas and influence process improvements.
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Career development opportunities within a national organisation.
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A workplace culture built on our values of
Care, Integrity, Accountability, and Innovation
.
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Free parking at any Wilson Parking site.
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📌 Service Hub Specialist (Melbourne)
🏢 Wilson Group
📍 Melbourne