Service Advisor - Manufacturing & Repairs
This is a key role supporting the coordination of manufacturing and repair work from start to finish.
You'll work closely with customers, technicians, engineers and internal teams to ensure jobs are managed efficiently, communicated clearly and completed to a high standard.
About the Role
As a Service Advisor, you will be responsible for coordinating repair and manufacturing jobs, keeping customers informed and ensuring work progresses smoothly through the workshop and engineering team.
This is a key role supporting the coordination of manufacturing and repair work from start to finish.
You'll work closely with customers, technicians, engineers and internal teams to ensure jobs are managed efficiently, communicated clearly and completed to a high standard.
About the Role
As a Service Advisor, you will be responsible for coordinating repair and manufacturing jobs, keeping customers informed and ensuring work progresses smoothly through the workshop and engineering team.
Your responsibilities will include:
Coordinating manufacturing, repairs and service jobs from initial enquiry through to completion
Acting as a key point of contact for customers throughout the repair process
Preparing and following up quotes, job orders and work requirements
Liaising with technicians, engineers and workshop staff to coordinate jobs
Scheduling and prioritising work to meet customer and business requirements
Providing customers with regular updates on job progress
Identifying and communicating any changes to job requirements, costs or timeframes
Ensuring job documentation,



records and systems are kept accurate and up to date
Assisting with parts, materials and external suppliers where required
Supporting the Engineering Department with general administration and coordination
About You
We are looking for someone who is organised, reliable and confident communicating with both customers and technical teams.
You will ideally have:
Previous experience in a service advisor, service coordinator, workshop administration or similar role
Experience within an engineering, manufacturing, automotive or mechanical environment is highly regarded
Strong customer service and communication skills
Excellent organisation and time management
The ability to manage multiple jobs and priorities
Strong attention to detail
Confidence working with systems, job management software and Microsoft Office
A practical mindset and willingness to learn
The ability to work effectively with technicians, engineers and customers
Why Join Us?
Join an experienced and supportive Engineering team
Work across a varied mix of manufacturing and repair projects
Play a key role in keeping jobs moving efficiently
Opportunity to develop your technical and industry knowledge
Be part of a growing and hands-on business




Career development opportunities
About Us
Established in ****, the Northeast Auto Group is a national award‐winning automotive retail and service organisation employing 600 people in South Australia, Victoria, Queensland, Recent South Wales and Northern Territory.
We deliver a complete customer experience through multiple business units to provide the highest quality of service and innovative solutions.
Our group of companies include Light and Heavy vehicle dealerships, Engineering and Manufacturing division, Agricultural and Construction Equipment Solutions partnering with renowned and reputable OEM brands across the nation.
We are a high‐performance business.
Our success is built on hard work and skilfulness.
We employ the best, and we invest in our people to make sure their knowledge is second-to-none.
We go the extra mile, and we will always deliver.
Ready to make the move?
*Please note that as part of the recruitment process you may be requested to undergo various pre‐employment checks, such as a Right to Work in Australia Check, National Criminal Police Check or a Pre‐Employment Medical.
Northeast Auto Group is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds to apply for our positions.
Northeast Auto Group is committed to creating an inclusive work environment for all employees.
In order to maintain a safe work environment and comply with legal regulations Northeast East Auto Group conducts random drug and alcohol testing as part of its employment policies.
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📌 Service Advisor - Manufacturing & Repairs (South Australia)
🏢 Big Chief Hire
📍 South Australia