Job Description
Sarah Cobbett Occupational Therapy – Helensvale QLD
$25-$30 per hour + Super | 38 hours per week | Work From Home
Sarah Cobbett Occupational Therapy is a growing community-based Occupational Therapy practice supporting clients across South East Queensland.
We are seeking aClient Services Administratorto support the day-to-day coordination of client services, clinician scheduling and general practice administration.
This is an important operational role within the practice, responsible for ensuring clients are communicated with professionally, appointments are coordinated efficiently and clinicians' schedules are organised around client needs, location, availability and capacity.
$25-$30 per hour + Super | 38 hours per week | Work From Home
Sarah Cobbett Occupational Therapy is a growing community-based Occupational Therapy practice supporting clients across South East Queensland.
We are seeking aClient Services Administratorto support the day-to-day coordination of client services, clinician scheduling and general practice administration.
This is an important operational role within the practice, responsible for ensuring clients are communicated with professionally, appointments are coordinated efficiently and clinicians' schedules are organised around client needs, location, availability and capacity.
About the Role
The Client Services Administrator is a central point of contact between clients, clinicians, families, referrers, suppliers and other providers.
A significant part of the position involves coordinating community-based Occupational Therapy appointments.
Unlike a traditional clinic where appointments occur at one location, our Occupational Therapists travel throughout the community.
Scheduling therefore involves balancingclient location, travel efficiency, clinician availability, capacity and the requirements of each appointment.
The role also manages incoming enquiries and supports clients through the administrative stages of receiving services from the practice.
Key Responsibilities




Responsibilities include:
Managing inbound phone calls and client enquiries
Processing new referrals and client information
Coordinating new client onboarding and administrative processes
Scheduling initial Occupational Therapy assessments
Scheduling ongoing client appointments
Coordinating equipment and assistive technology trials
Arranging joint appointments with builders, suppliers and other providers
Managing appointment changes, cancellations and rescheduling
Coordinating clinician calendars based on geographic location and travel efficiency
Monitoring clinician availability and capacity when allocating appointments
Communicating appointment information with clients, families and relevant stakeholders
Maintaining accurate client and appointment information within practice systems
General reception and administrative duties
Supporting the smooth progression of clients through the practice's service processes
Scheduling & Coordination
Scheduling is a core component of this position.
Appointments need to be coordinated according to:
Client needs and availability
Geographic location
Clinician availability
Clinician capacity and workload
Travel time between appointments
Appointment type and expected duration
Operational requirements of the practice
The objective is to maintain an organised and efficient schedule while providing clients with a professional and responsive service.
About the Person
We are looking for someone with strong administration and organisational skills who can confidently manage a busy flow of appointments, enquiries and competing priorities.
The position requires:




Strong organisational and scheduling skills
Professional and confident telephone communication
Excellent written communication
Strong attention to detail
Good judgement and problem-solving ability
Confidence managing calendars and changing priorities
Ability to work independently within established processes
Solid computer and general technology skills
A professional and patient approach when communicating with clients
Reliability and accountability when working remotely
Previous experience inhealthcare, allied health, aged care, disability, medical administration, scheduling or client serviceswould be highly regarded.
Work From Home
This is afull-time work-from-home position.
Sarah Cobbett Occupational Therapy provides the equipment required to establish a professional home workspace, including:
Windows / Mac Device
Big Screen + Keyboard/Mouse
Headset
Desky sit/stand desk
As the role involves regular telephone communication and access to confidential client information, aprivate and appropriate home workspaceis required during working hours.
Hours & Remuneration
38 hours per week
$25-$30 per hour + Super, depending on skills and experience.
The position operates during the practice's normal business hours - Monday to Friday 8:30AM - 5:30PM
About Sarah Cobbett Occupational Therapy
Sarah Cobbett Occupational Therapy is a growing Occupational Therapy practice providing community-based services across South East Queensland.
Our clinicians work with clients in their homes and communities, which makes effective administration, communication and scheduling an essential part of delivering our services.
As the practice continues to grow, we are investing in both our clinical and administrative teams and the systems and equipment they need to perform their roles effectively.
We are looking for a capable administrator who can become an important part of that continued growth.
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📌 Client Services Administrator (Townsville)
🏢 Sarah Cobbett Occupational Therapy
📍 Townsville