Job Description
Company Description
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EXCEL Building Management is a leading Building Management company servicing Sydney's High-end Residential and Commercial Strata Title Markets. Our core in-house services include Building Management and Concierge Services, and we manage a large portfolio of high-profile clients based in Sydney.
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At Excel our hand-selected people are our greatest asset. Our staff are supported by a team of dedicated professionals at Head Office, many of whom have been promoted internally from within our sites. Our work culture is something we are proud to maintain.
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Summary:
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As the Head Concierge at our prestigious property in Elizabeth Bay, you will play a pivotal role in enhancing the guest experience by providing exceptional service and support. You will lead a dedicated team, ensuring that all guest requests are met with efficiency and professionalism, thereby contributing to the overall reputation and success of our establishment.
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Responsibilities:
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Oversee the daily operations of the concierge team, ensuring high standards of service are maintained.
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Manage resident inquiries and resolve any issues promptly and effectively.
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Assisting the Building Manager with issues related to By Laws, resident car park, reporting, keys auditing.
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Train and mentor concierge staff, fostering a culture of excellence and teamwork.
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Securing resident keys, security devices, parcels, and dry cleaning.
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Internal and External Patrolling.
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Completing Incident Reports when necessary and responding to emergencies.
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Working hours: 7 am to 3 pm from Monday to Friday
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Qualifications:
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Proven experience in a concierge or customer service role, preferably in the hospitality industry.
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Strong leadership skills with the ability to motivate and manage a team.
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Excellent communication and interpersonal skills.
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Ability to multitask and work in a fast-paced workplace.
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Strong problem-solving skills and attention to detail.
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Computer literacy (use of Microsoft Word and Excel, e-mail and BuildingLink).
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More About The Role
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Applicants must be
eligible to work in Australia (Australian Citizens or Permanent Residents)
. Successful applicants will be required to provide a
valid Police Check
as part of the recruitment process.
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Uniform is provided:
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Men:
Black business suit trousers, white business shirt, tie and name badge.
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Ladies:
Black business suit trousers, white business shirt, scarf and name badge.
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Training is provided prior to first shift.
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Immediate start is available.
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Visit our website , and submit your resume as part of your application.
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We take this opportunity to thank all applicants in advance and advise only short-listed candidates will be contacted.
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📌 Head Concierge - Full Time (Sydney)
🏢 Excel Building Management
📍 Sydney