Job Description
Zarraffa's Coffee is an award-winning business that is proudly 100% Australian owned and operated, with a mission to create a perfect cup of coffee, every time. Pouring specialty coffee in over 80 stores across Queensland, Victoria, South Australia, New South Wales, and Western Australia in a mix of drive thru' s and stores, we offer convenience and accessibility to all coffee-lovers.
About the role n
The successful candidates will be a keen problem solver who thrives in a busy working environment, enjoys working as part of a team and is open to learning current skills.
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Providing Level 1/2 remote support via phone, email, and remote access to retail stores.
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Providing Level 1/2 support to our corporate office employees.
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Responding to our client's initial request and resolving issues within a suitable timeframe and escalating when necessary.
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Documenting all support activities, including incidents, solutions, procedures, and processes.
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Monitoring system performance and conducting routine maintenance tasks when required.
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Installing, configuring, and maintaining computer systems, and software applications.
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Out of hours support is required on a rotating roster basis.
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Some travel may be required.
Skills and Attributes of the ideal candidate n
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Knowledge of Microsoft operating environments
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POS and EFTPOS support knowledge advantageous
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Knowledge of MS office products Office 365
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Knowledge or previous support in Azure
environmentsadvantageous
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Knowledge of using remote support tools such as TeamViewer & RDP
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Customer Service experience will be beneficial
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The perks: n
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Lots of free Zarraffa's coffee!
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Opportunities for career development and growth
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📌 It Support Officer (Melbourne)
🏢 Zarraffa's Coffee
📍 Melbourne