Job Description
We're looking for a proactive Client Services Manager (
Scheduling Manager)
to guide our coordination team and ensure clients receive timely, high-quality support. In this role, you'll oversee scheduling, support and develop your team, maintain accurate Client and Caregiver records, and help manage after-hours rosters and day-to-day service delivery.
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As we continue to grow, we are building future capability within our operations team, supported by a
highly supportive and passionate Business Operations Manager
. This role plays a key part in strengthening our Client Services function, ensuring we have the right structure, leadership, and support in place to deliver exceptional care now and into the future.
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This role suits someone who is people-focused, organised, confident in handling challenges, and committed to delivering exceptional client service. If you're a robust communicator and natural leader who thrives in a fast-paced environment, we'd love to hear from you.
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This role will be working across our Bunbury, Mandurah, Osborne Park and Clarkson offices within Western Australia.
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At Dovida, you'll do work that matters - and be part of a team that genuinely values the people behind the care.
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Make a difference every day – build a meaningful career helping older Australians live independently, confidently and happily at home.
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Your birthday is on us! – enjoy a paid day off each year to celebrate your way.
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More time for what matters – access paid wellness, volunteering and study leave to support your wellbeing, passions and professional growth.
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Make your next car more affordable – take advantage of our novated leasing options and potential tax savings.
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Be celebrated for the impact you make – our annual Heart of Dovida Awards recognise the incredible people who bring our values to life.
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Grow with us – join an organisation that is growing,



evolving and creating exciting opportunities for people who want to make an impact.
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Key Responsibilities
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Lead, support and mentor the Client Services Coordination team across WA.
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Oversee daily scheduling to ensure clients receive timely, consistent services
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Maintain accurate client and Caregiver records in the client management system
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Ensure prompt and professional communication with clients and Caregivers
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Coordinate after-hours and weekend on-call rosters
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Manage incident reporting, feedback, and follow-up to support quality care
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About you
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Rostering experience and SCHADS knowledge is essential.
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Experience in the aged care/disability sector is highly desirable.
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Experience leading and mentoring a team.
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Be personable, approachable, motivated, reliable, and passionate with a can-do attitude.
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Be able to build strong relationships and rapport with internal teams and clients and always deliver exceptional customer service.
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Be able to learn technologies quickly to interpret and analyse data.
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Have strong communication, problem-solving, time management, and conflict-resolution skills.
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Have proficient computer skills, including Microsoft Office and Excel.
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Be flexible, adaptable, and able to remain calm under pressure to think on your feet with shifting priorities in an ever-changing environment.
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ABOUT US
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Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.
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At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.
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Applicants must have permanent or temporary rights to work in Australia with no restrictions.
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📌 Scheduling Manager (Bunbury)
🏢 Dovida
📍 Bunbury