Job Description
Head of Delivery (Professional Services Remote) n
$195,000 + super (negotiable for right candidate)
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Provider+ is Australia's most highly rated NDIS compliance and registration consultancy. Over the past eight years we've supported thousands of providers nationwide across registration, audits, renewals and ongoing compliance. Our team of 35+ professionals combines deep regulatory expertise with a genuine commitment to helping providers focus on what they do best: delivering quality care.
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About the Role
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This is a people leadership role first. It is not IT, software or project delivery.
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You'll lead the team that turns everything we promise our clients into reality: our Service Delivery consultants, Compliance Assistance team and Customer Service team. The team is fully remote and spread across Australia.
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You'll own the delivery of our products end to end, and the client experience that goes with it. When something goes wrong for a client, the buck stops with you.
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Stronger regulation and mandatory registration are driving demand for what we do. Working directly with the CEO, you'll build the team and the delivery model that let us grow: the right people, in the right structure, delivering our services the right way. We want someone who will commit for years and build stability into a core team.
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What You'll Be Doing
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Leading and lifting a remote team across three functions: direction, coaching, workload and escalation.
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Setting a high bar and holding it, with clear expectations, continuous feedback, and the hard conversation early.
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Owning delivery outcomes: on time, in scope, to standard, at the right margin.
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Setting the standard for customer service and client experience, and being the final escalation point for complaints.
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Working with the CEO to build a delivery model that scales, by spotting what's slow, costly or broken and specifying what needs to change.
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Knowing capacity 8–12 weeks ahead, flagging constraints before they bite, and owning delivery hiring and ramp-up.
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Giving the CEO accurate numbers and early warning: what it costs, what it returns, what it risks.
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Developing leaders underneath you, so the team grows into a structure that can scale.
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Who This Role Is For
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You're a leader people follow, not just comply with.
You've led large teams (10+), ideally across more than one function.
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You grow leaders.
People you've developed have gone on to lead teams of their own.
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You've led people you can't see.
Remote leadership is your normal, not something you tolerate.
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You hold the line.
Kind, direct and early. You don't let problems run.
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You find problems before anyone asks.
You don't need a playbook. You raise the issue early and bring the fix.
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You're in it for the long haul.
You've stayed 3+ years in roles and grown them, and you're looking for a seat to commit to.
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You set a high bar for client experience.
You know service delivery end to end and will take the escalated call yourself.
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You're commercial.
You talk utilisation, cost-to-serve and margin, with real before-and-after results.
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You understand SMEs.
You've worked in and understand the SME environment, where not everything is defined yet.
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What's in It for You
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A direct partnership with the CEO and real ownership of the function at the heart of the business.
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A long-term seat in a growing business, where the role grows as we do.
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$195,000 + super,



negotiable for the right candidate.
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A salary review at 12 months against the role's scorecard.
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Fully remote working from anywhere in Australia, with a preference for NSW, QLD or VIC and easy access to our Sydney head office.
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A capable team with deep in-house regulatory expertise behind you.
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What This Role Is NOT
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To be direct, this role isn't right for everyone. It's not for you if:
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You're an IT, software or technical delivery manager.
"Delivery" here means skilled services, delivered by people, to clients.
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You'd rather do the work than lead the people doing it.
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You've only worked in large corporate or government settings.
We need someone who has also worked in and understands the SME environment.
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You need clear direction and defined playbooks to feel confident.
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You're looking for a ***** month stop on the way to something else.
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You avoid the difficult conversation.
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You think you need deep NDIS experience to qualify.
We have that expertise in the team. We need a world‐class leader.
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Provider+ was founded in **** as the NDIS was being rolled out across Australia, changing the face of disability services.
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We saw that NDIS providers needed support in all aspects of their business, so we built Provider+ to help them navigate this new landscape. We've since helped thousands of NDIS providers reach their goals and grow their businesses.
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Provider+ was founded in **** as the NDIS was being rolled out across Australia, changing the face of disability services.
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We saw that NDIS providers needed support in all aspects of their business, so we built Provider+ to help them navigate this new landscape. We've since helped thousands of NDIS providers reach their goals and grow their businesses.
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Researching careers? Find all the information and tips you need on career advice.
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📌 Head Of Delivery (Professional Services Remote) (Townsville)
🏢 Provider Plus
📍 Townsville