Job Description
Description
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AUTHENTICALLY YOU
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Explore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
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We are seeking for talent who can effortlessly blend professionalism with playfulness, creating unique and extraordinary stays for our guests. Charismatic and exuberant with a taste for luxury, bring your knack for delivering exceptional guest service while maintaining a vibrant and lively atmosphere.
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JOB SUMMARY
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With a warm smile, dash of humor, and a sprinkle of charm up your sleeves, you can join our tribe as a Welcome Agent (Guest Service Agent).
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Role responsibilities include but are not limited to:
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Process guest check-ins by confirming reservations, assigning rooms and activating room keys
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Process all check-outs including resolving any late and disputed charges
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Review the panel to process the mobile check-out requests, perform check-out on the PMS system and follow up with e-folios sending to guests
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Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including solving any late and disputed charges
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Co-ordinate with Style (Housekeeping) to track readiness of rooms for check-in and report any guest concerns
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Answer, respond to and process all guest calls, messages, questions or concerns
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Give guests information and directions regarding property and local areas of interest
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Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
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Supply guests with directions and information regarding property and local areas of interest.
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Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.




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Complete designated cashier and closing reports in the computer system.
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Count bank at the beginning and end of shift. Balance and drop receipts according to W Sydney's specifications
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Always follow Standard Operating Procedures and Marriott International's policies and guidelines
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Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager
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Perform other reasonable job duties as requested by Shift Leaders
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So, if you are a problem-solving wizard, able to conjure unique solutions on the fly and turn any situation into a quirk-filled triumph, hit apply!
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PERKS
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Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
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The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
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Discounts on food & beverage across all our hotels
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Recognition programs to keep you motivated
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Wellbeing & mindfulness programs to ensure you stay healthy
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Employee Assistance Program
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'Great Places to Work' certified
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MI RECOGNITION
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Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
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MI CAREERS SOCIAL MEDIA ACCOUNTS
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Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram
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CTA TO LEARN MORE
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Visit whotels.com/careers to learn more about our workplace culture and career opportunities.
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DIVERSITY AND INCLUSION STATEMENT
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Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws
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📌 Welcome Agent (New South Wales)
🏢 Marriott International
📍 New South Wales