Job Description
Colonial Group in Cairns, Australia, invites applications for a Reservations Agent to guide guests from initial inquiry to arrival, coordinating room availability, rates, and upgrades with the hotel team to ensure a smooth and enjoyable stay.
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Responsibilities include handling reservations across channels, processing payments securely, resolving billing or room issues, and providing exceptional customer service. The role emphasizes accuracy and guest satisfaction in a fast-paced workplace.
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