DescriptionWe are seeking a Customer Service Coordinator to join our Customer Service Team for a 12 month fixed term contract.
Based in our busy Australian head office located in Sydney CBD, this role offers an exciting opportunity to join our team.ResponsibilitiesThis position will work across the customer service department on various tasks/duties to achieve greater efficiencies while operating within company guidelines and with a customer focus.Accurately and professionally process customer requests, in an efficient and timely manner within the customer service team.Participate in all areas of Export and Import Cargo bookings, documentation and container release tasks.Ensure compliance with regulatory requirements.Assist in resolving enquiries for both internal and external customers in a timely and professional manner related to Shipment, documentation,



Invoices and claims.Comply and follow Hapag-Lloyd standard operating procedures and local area guideline to perform their task as customer service coordinator.Skills and ExperienceOpen-Minded & Positive AttitudeCustomer Focus with a proactive customer service mentalityProblem-solving mindsetEffective communication skills and ability to take initiative.Ability to work under pressureEnthusiast team playerProficiency with basic user application systems (e.g. MS Office Suite)Very good command of written and spoken English.
Ideal candidates would also have:Basic work experience in liner shipping or freight forwarding.Knowledge of/proficiency with specific CRMS, and user application systems (e.g. Salesforce, SAP) Perks and Perks include:Fulfilling career with a supportive teamContinuous development opportunitiesCollaborative work environmentHybrid work arrangements after probation completionMonthly events and celebrations.

📌 Customer Service Coordinator (Sydney)
🏢 Hapag-Lloyd
📍 Sydney