GemLife is one of Australia's fastest-growing developers of luxury over-50s residential resorts.
We pride ourselves on exceptional quality, innovative design, and creating vibrant communities our homeowners love.We are seeking a proactive and customer-focused Client Relationship Specialist to join our GemHub Information Centre in Helensvale.This is a fantastic opportunity for someone who enjoys building relationships, delivering exceptional customer service, and helping prospective homeowners take the next step in their GemLife journey.The RoleAs the first point of contact for prospective homeowners, you will play an important role in creating a positive experience from initial enquiry through to resort visit bookings and ongoing follow-up.Your daily responsibilities will include:Responding to inbound enquiries via phone, email, and live chatProviding information about GemLife resorts, homes, and lifestyle offeringsBuilding relationships with prospective homeowners and maintaining regular contactBooking appointments and coordinating resort toursFollowing up enquiries and assisting customers throughout their decision-making processManaging and maintaining accurate customer records within the CRM systemResolving enquiries in a professional and timely mannerWorking closely with internal teams to ensure a seamless customer experienceAbout YouYou will thrive in this role if you are:An excellent communicator with a friendly and professional approachComfortable speaking with people from all walks of life and building genuine relationshipsHighly organised with strong attention to detailCustomer-focused and committed to delivering exceptional serviceProactive, reliable, and able to work independentlyConfident managing multiple priorities in a fast-paced environmentExperienced in customer service, client relations, sales support, or a similar roleFamiliar with CRM systems, with Salesforce experience highly regardedA team player who enjoys working collaboratively to achieve outcomesWhy Join GemLife?
Be part of a supportive, friendly, and fast-growing teamWork from our modern Helensvale officePlay a key role in helping customers through an significant life decisionCompetitive salary package based on your skills and experienceSupportive and engaging team cultureOpportunities for career progression and professional developmentWorking at a certified Great Place to Work®About GemLifeAt GemLife, we're more than just a company.
We're a community.
Our award-winning resorts across Queensland, New South Wales, and Victoria are redefining over-50s living through quality homes, exceptional facilities, and a lifestyle our homeowners are proud to call their own.If you're passionate about customer service and enjoy building meaningful relationships, we'd love to hear from you.In your application, please include both a resume and a cover letter outlining your suitability for the role and salary expectations.Applications are accepted only from Australian Citizens, Residents, or candidates with full Australian work rights.
Sponsorship is unavailable.

📌 Client Relationship Specialist (Gold Coast)
🏢 GemLife Administration Pty
📍 Gold Coast