Job Description
Trinity College
is a multi-site, independent, co-educational Anglican College founded in a liberal education tradition and located in the northern Adelaide region. With a proud 40-year history, our model features a central administration hub that provides key shared facilities, connecting our individual School sites. This approach enables our students to experience the advantages and resources of a large, modern College while receiving the individual attention typically associated with smaller schools.
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This Role
is an essential and valued part of our College operations. As part of the College-wide ICT Services team, you will help staff and students use College technology effectively and minimise disruption to teaching, learning and College operations. This is a practical, user-focused role suited to someone who enjoys solving problems, supporting people and working in a busy educational environment.
Key accountabilities n
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Providing responsive frontline ICT support to staff and students
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Investigating and resolving hardware, software, account, printing and connectivity issues
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Supporting classroom technology, audiovisual equipment and learning spaces
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Installing, configuring, relocating and supporting computers, mobile devices, printers and peripherals
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Assisting with device deployments, replacements, collections and equipment lifecycle activities
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Supporting users with the setup and troubleshooting of College-managed Windows and iPadOS devices
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Recording and updating incidents and service requests through the College's service management processes
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Maintaining accurate asset records, technical procedures and support documentation
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Supporting new staff onboarding,



College events and ICT improvement projects
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Escalating complex, recurring, security-related or device-management issues to the appropriate ICT team member
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What you will need to succeed: n
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Experience providing frontline service desk or end-user ICT support
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Strong troubleshooting skills across Windows 11, Microsoft 365 and common end-user hardware and peripherals
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An understanding of Microsoft Entra ID, user accounts, authentication and access-related troubleshooting
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Experience supporting printing, network connectivity, audiovisual equipment and classroom technology
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The ability to prioritise competing requests and provide clear and timely updates
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Strong communication and interpersonal skills
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A patient, professional and accessible approach when supporting users with different levels of technical confidence
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The ability to work independently and collaborate effectively with a broader ICT team
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Sound judgement, attention to detail and a commitment to confidentiality
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A commitment to ongoing professional learning and service improvement
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Able to have a flexible approach to working out of hours to accommodate College needs and be able to work during school holidays.
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All Trinity College Staff must comply with the College's Child Safe Policy and adhere to the Child Safety Code of Conduct.
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In addition, the following are strongly desirable:
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A relevant information technology qualification
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Experience working in a school, education setting or similarly complex organisation
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Familiarity with Windows Server, Active Directory, Microsoft Entra ID, Windows Autopilot or related enterprise infrastructure.
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Relevant Microsoft or Apple certifications.
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This position is classified at Level 3, Trinity College Enterprise Agreement ****, or its successor.
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Applications close on
Monday, 19/10/2026 at 4:00 pm
; however, we reserve the right to progress or confirm applicants before this date. Applications received after the close date may be considered pending the recruitment process.
Extra information: n
For further information or to view other opportunities, please visit
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n If you have questions about the process and the role, please contact Sean McShane (ICT Service Delivery Team Leader), telephone or email .
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Trinity College is an Equal Opportunity Employer
Statement of Commitment to Child Safety n
Trinity College is committed to creating a safe, supportive, and child-friendly environment where all students are protected from harm and can actively participate in decisions that affect them. The College has a zero-tolerance approach to harm and prioritises the wellbeing and safety of children and young people in all aspects of its work. It is committed to maintaining a strong child-protected culture, complying with all child safety requirements, and ensuring that every member of the College community understands and fulfils their responsibility to safeguard students.
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📌 Ict Support Technician (Gawler)
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📍 Gawler