At S7 Talent, we know great careers are built on momentum and we're here to help you accelerate yours. We partner with organisations that value growth, development and people, creating opportunities where you can genuinely move forward. Ready for your next step? Dive in.
The Opportunity
Due to continued growth, our client is recruiting an Operations Broking Manager who will be responsible for overseeing the day-to-day operational functions of the insurance team while managing a portfolio of commercial clients. This hybrid role combines leadership, workflow optimisation, and hands-on broking responsibilities. The successful candidate will ensure operational efficiency, support team performance, and deliver high-quality broking services to B2B clients.
This role will be based onsite at the Mascot office.
Key Responsibilities
- Oversee daily operational activities across the brokerage
- Manage a portfolio of commercial clients, delivering tailored insurance solutions
- Build and maintain strong B2B relationships, ensuring high levels of retention and satisfaction
- Develop, refine and implement efficient workflows, procedures and compliance processes
- Lead and support brokers and account managers, providing guidance, training and performance oversight
- Monitor operational KPIs and drive continuous improvement initiatives
- Collaborate with senior leadership on business planning, resourcing and strategic priorities
- Conduct policy reviews, prepare renewals, negotiate terms and place cover
What You'll Bring
- Minimum 5 years' experience in general insurance broking (commercial lines essential)
- Tier 1 qualified
- Strong background in commercial and B2B broking, with proven portfolio management experience
- Demonstrated operations or management experience within an insurance brokerage or similar
- Excellent communication, negotiation and relationship-building skills
- Strong organisational capability with the ability to manage competing priorities
- High attention to detail and commitment to compliance
The Perks
- Opportunity to step into a leadership role with real operational influence
- Blend of strategic oversight and hands-on broking
- Supportive team culture and strong leadership backing
- Market-competitive salary and long-term career progression
If you're ready for your next step and want to join a brokerage that values its people, we'd love to hear from you.