About the Role

We are seeking a hands-on and commercially driven Head of Operations to lead and transform our end-to-end operations function.

This is a critical leadership role responsible for driving operational excellence, improving inventory performance, strengthening supplier outcomes, and building a scalable operations platform to support the company’s next stage of growth.

You will oversee:

- Warehouse & Logistics
- Procurement & Supply Chain
- Product & R&D; Coordination
- After Sales & Warranty
- Quality Management System (ISO 9001)

Key Responsibilities

Leadership & Execution

- Lead and develop a multi-functional operations team
- Drive accountability, structure, and performance across departments
- Align operations with company strategic goals

Supply Chain & Inventory

- Implement demand planning with forward visibility (12-month rolling forecast)
- Optimise inventory levels and reduce obsolete stock
- Strengthen supplier performance, quality, and delivery reliability

Product & R&D; Coordination

- Oversee product lifecycle from concept to launch
- Ensure all product documentation (specifications, manuals, compliance) is complete
- Collaborate with engineering and suppliers on manufacturability (DFM/DFMA)

Quality & Compliance

- Own and enhance the ISO 9001 Quality Management System
- Manage product quality, warranty risks, and continuous improvement initiatives
- Establish structured processes, including recall procedures

Systems & Data

- Drive effective use of ERP systems (Odoo or similar)
- Improve data integrity, reporting, and operational visibility
- Identify opportunities for automation and process improvement

Continuous Improvement

- Lead operational efficiency initiatives
- Reduce costs, improve DIFOT, and enhance customer experience
- Support ESG initiatives where relevant

What We’re Looking For

MUST HAVE (Critical Requirement)





- Strong background in Industrial Engineering, Manufacturing Systems, or Operations Engineering
- Proven ability to design, optimise, and improve operational systems (not just manage them)
- Deep understanding of:

- Process design & optimisation
- Production and supply chain flow
- Capacity planning
- Continuous improvement methodologies

This role requires a systems thinker who can build structure, not just maintain operations.

Experience

- 10+ years in operations, supply chain, or manufacturing environments
- Proven experience leading cross-functional teams
- Strong experience in inventory, procurement, and supplier management
- Experience in product-based or manufacturing businesses (essential)

Skills & Capability

- Solid leadership with a hands-on execution mindset
- Commercial thinking with operational discipline
- Excellent problem-solving and decision-making skills
- Knowledge of ISO 9001 / QMS preferred

Data & Technology

- Strong Excel and data analysis skills (required)
- Ability to analyse inventory, forecast demand, and generate actionable insights
- Experience using ERP systems (Odoo or similar)
- Exposure to AI tools (e.g. ChatGPT) or solid interest in leveraging technology for automation and improvement

Highly Valued

- Engineering degree (Industrial / Mechanical / Manufacturing preferred)
- Experience in product development or R&D; environments
- Experience in turning around underperforming operations

Why Join Gentec

- Be part of a growing and innovation-driven business
- Opportunity to build and shape the operations function
- Work closely with leadership on strategic direction
- Make a real impact across the organisation

Contact Details:

If you are a highly motivated individual looking to take the next step in your career, then we would love to hear from you!

Please submit your application to [email protected]

📌 Operations Leader (Mascot)
🏢 Gentec Australia Pty
📍 Mascot