– Meet and greet all guests at the front desk.
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– Process check-ins and check-outs, assign rooms, and handle payments.
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– Manage hotel reservations via phone and email.
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– Maintain the lobby area at all times.
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– Attend to all guest requests while on duty.
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– Assist the duty manager with guest services during your shift.
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– Learn essential brand information and present it to guests when needed.
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– Answer guest queries and provide suggestions for the local area.
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– Handle guest complaints promptly and efficiently, ensuring guest satisfaction.
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– Coordinate with housekeeping to ensure rooms are ready for guests upon check-in.
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– Monitor room availability and manage overbooking situations.
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– Maintain accurate guest records and update information in the system as needed.
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– Provide concierge services, including arranging transportation, booking tours, and making restaurant reservations.
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– Ensure compliance with all health and safety regulations.
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– Conduct end-of-shift reports and balance the cash drawer.
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– Train and assist current front desk staff as needed.

📌 Guest Service Agent (Adelaide)
🏢 Quest King William South
📍 Adelaide