Description

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a Workforce Optimisation Specialist, you'll be responsible for developing, maintaining and improving fit-for-purpose methodologies, frameworks, guiding principles, planning and execution activities that deliver operational excellence across Product & Service.

You'll work closely with business leaders to implement and strengthen workforce management capability, improve forecasting and planning outcomes, and support strategic business and financial planning. Using your analytical mindset and stakeholder engagement skills, you'll identify opportunities to improve operational performance, resource deployment, reporting capabilities and cost-to-serve outcomes.

You'll also champion workforce management methodologies and best practice ways of working and act as a trusted advisor to leaders navigating change.
This role is a permanent opportunity and is based in Brisbane.

Responsibilities

- Develop, maintain and improve fit-for-purpose methodologies and frameworks that support operational excellence.
- Deliver workforce management solutions across forecasting, planning, reporting and resource optimisation.
- Champion the adoption and governance of workforce management methodologies, tools and best practice processes.
- Facilitate strategic and operational planning activities that support business priorities implementation readiness and sustainable performance outcomes
- Identify and implement opportunities to improve operational efficiency, cost management and service delivery outcomes.
- Support leaders through workforce management initiatives, capability uplift and the transition of workforce optimisation initiatives into BAU operations,




- Build solid relationships with internal stakeholders and external partners to deliver business outcomes.
- Monitor, measure and report on benefits realised from workforce management implementation activities and operational improvement initiatives.
- Support risk management, compliance and governance activities across Product & Service.
- Act as a change champion, supporting communication, training and onboarding activities.

Qualifications

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:
You bring experience within the superannuation industry and a strong understanding of business operations.

- Your stakeholder management skills allow you to build trusted relationships and influence outcomes across diverse groups.
- You'll have experience in workforce planning, workforce management, business analysis, operational excellence, transformation delivery or change management.
- You're confident facilitating workshops, coaching stakeholders and driving continuous improvement initiatives.
- You possess exceptional written, verbal and interpersonal communication skills.
- Your analytical mindset enables you to identify opportunities, solve problems and make data-driven decisions.
- You'll have knowledge of contemporary business systems, reporting tools and workforce management methodologies.
- You're able to manage multiple priorities while maintaining a high standard of delivery.
- You are accredited in Active Operations Management (AOM) methodology or can acquire accreditation.
- Your qualifications may include a degree in Business, Finance, IT or a related discipline.
- You'll hold a Diploma of Superannuation (ASFA) or similar industry qualifications, which will be highly regarded.

📌 Workforce Optimisation Specialist (Brisbane)
🏢 Australia Retirement Trust
📍 Brisbane