Why SoftwareOne?

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The role

Role

The Microsoft 365 Tenant-to-Tenant Migration Engineer is responsible for configuring, executing, and supporting Microsoft 365 migration projects involving a tenant divestiture. The role focuses on delivering successful migrations of Microsoft 365 workloads, devices, and collaboration platforms while ensuring minimal business disruption and a positive end-user experience.

Key Responsibilities

Discovery & Planning

- Follow and improve migration plans/checklist, migration waves, runbooks, cutover plans, and rollback procedures.

Migration Delivery

- Execute pilot, pre-stage, delta, and production migration activities.

- Manage Microsoft 365 migration tooling.

- Perform user, group, mailbox, and workload mappings between source and target environments.

- Assist end users with issues and provide local support related to migration activities.

- Monitor migration progress, investigate issues, and coordinate remediation activities with 3rd level support.

- Support migration cutovers and post-migration validation activities.

- Be versatile to working outside of local business hours to support critical business activities.

- Strong understanding on coexistence strategies for resource access across MS AD Domain and cross tenant.

Identity, Messaging & Collaboration

- Support Active Directory and Microsoft Entra ID migration activities.

- Support migration of Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, Microsoft 365 Groups, and related collaboration workloads.

Device Migration & Endpoint Management

- Support endpoint migration activities including Microsoft Intune enrolment, device readiness, compliance validation, and user onboarding.

- Validate mailbox access, permissions, Teams access, SharePoint access, OneDrive content, and device functionality following migration.





- Use vendor provided tooling to migrate devices as-is both in Hybrid and non-hybrid scenarios, e.g. AvePoint Fly.

Stakeholder Coordination & Communication

- Coordinate daily and weekly migration activities with Project Managers, Technical Leads, Engineers, Service Desk teams, and Client stakeholders.

- Participate in project meetings, migration planning workshops, status reviews, and cutover planning sessions.

- Provide regular progress updates, migration status reports, issue tracking, risk identification, and remediation updates to internal and external stakeholders.

- Collaborate closely with customers, vendors, and delivery teams to ensure successful migration outcomes.

- Provide input into end-user communications, migration readiness activities, and hypercare coordination.

Hypercare & Support

- Provide post-migration support for users and other onsite support teams.

- Troubleshoot issues relating to Outlook, Teams, OneDrive, SharePoint, mail flow, permissions, devices, applications and user access.

- Maintain migration documentation, issue registers, reporting, and operational handover material.

Required Skills & Experience

- Strong experience delivering Microsoft 365 tenant-to-tenant migration projects.

- Experience with Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, Microsoft Entra ID, and Microsoft Active Directory.

- Experience with Microsoft Entra Connect (Azure AD Connect) and hybrid identity environments.

- Understanding of Exchange Online mail flow, and messaging concepts.



Especially when it comes to coexistence of user and shared mailboxes in separate tenants during the migration process.

- Familiarity with Microsoft Planner for maintaining task status.

- Familiarity with Microsoft Loop for Collaboration activities.

- Experience supporting device migration and endpoint management using Microsoft Intune.

- Experience using enterprise migration tools such as AvePoint Fly, Quest or BitTitan or similar Microsoft 365 migration platforms.

- Experience using PowerShell for Microsoft 365 administration, reporting, and automation.

- Strong troubleshooting, analytical, and problem-solving skills.

- Excellent verbal and written communication skills.

- Ability to coordinate and communicate effectively with Project Managers, Technical Leads, Engineers, local support teams, vendors, and client stakeholders.

- Experience presenting migration status, issues, risks, and remediation plans to both technical and non-technical audiences.

- Experience working within structured project delivery environments.

Preferred Experience

- Microsoft 365 merger, acquisition, divestiture, or tenant consolidation projects.

- Enterprise-scale migration programs involving large migration waves and business units.

- Hybrid Active Directory and Microsoft 365 environments.

- Endpoint migration and Microsoft Intune deployment projects.

- Consulting, managed services, or professional services experience.

Preferred Certifications

- Microsoft 365 Certified: Administrator Expert

- Microsoft Certified: Identity and Access Administrator Associate

- Microsoft Certified: Teams Administrator Associate

- Microsoft Certified: Endpoint Administrator Associate

- Microsoft Certified: Azure Administrator Associate

What we need to see from you

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Job Function

Software & Cloud

📌 [Forcasted] Microsoft 365 Tenant-to-Tenant Migration Engineer - Australia (Perth)
🏢 Softwareone
📍 Perth