Description

We are seeking a Customer Service Coordinator to join our Customer Service Team for a 12 month fixed term contract.
Based in our busy Australian head office located in Sydney CBD, this role offers an exciting opportunity to join our team.

Responsibilities

- This position will work across the customer service department on various tasks/duties to achieve greater efficiencies while operating within company guidelines and with a customer focus.
- Accurately and professionally process customer requests, in an efficient and timely manner within the customer service team.
- Participate in all areas of Export and Import Cargo bookings, documentation and container release tasks.
- Ensure compliance with regulatory requirements.
- Assist in resolving enquiries for both internal and external customers in a timely and professional manner related to Shipment, documentation, Invoices and claims.




- Comply and follow Hapag-Lloyd standard operating procedures and local area guideline to perform their task as customer service coordinator.

Skills and Experience

- Open-Minded & Positive Attitude
- Customer Focus with a proactive customer service mentality
- Problem-solving mindset
- Effective communication skills and ability to take initiative.
- Ability to work under pressure
- Enthusiast team player
- Proficiency with basic user application systems (e.g. MS Office Suite)
- Very valuable command of written and spoken English.

Ideal candidates would also have:

- Basic work experience in liner shipping or freight forwarding.
- Knowledge of/proficiency with specific CRMS, and user application systems (e.g. Salesforce, SAP)

Perks and Benefits include:

- Fulfilling career with a supportive team
- Continuous development opportunities
- Collaborative work environment
- Hybrid work arrangements after probation completion
- Monthly events and celebrations.

📌 Customer Service Coordinator (Sydney)
🏢 Hapag-Lloyd
📍 Sydney