12 months Fixed term contractual role with one of the top Australian Bank for Barangaroo Location

About the OpportunityThe role is with one of Australia's leading customer-owned banks, to recruit a Technical Banking Support Officer for a 12-month fixed-term contract based in Barangaroo, Sydney.
This is an excellent opportunity for an experienced application support professional with exposure to core banking systems and banking operations. You will play a key role in supporting and maintaining critical banking applications while ensuring system stability, performance, and availability.
Key Responsibilities

- Provide Level 2 application support for core banking systems and related banking applications.
- Monitor, triage, and resolve incidents, service requests, and technical issues in a timely manner.
- Support the day-to-day operation and maintenance of the Ultracs Core Banking System.
- Investigate system alerts and escalate issues to internal teams or external vendors where required.
- Maintain technical documentation, operational procedures, and support processes.
- Communicate effectively with stakeholders regarding the status of incidents and requests.
- Assist with disaster recovery, business continuity, and emergency support activities.
- Monitor system performance and availability to ensure optimal service delivery.
- Ensure all activities adhere to risk management, compliance, and governance requirements.

About YouTo be successful in this role, you will ideally have:

- 2+ years' experience in Application Support,



Technical Support, or Banking System Support.
- Experience supporting banking applications or financial services platforms.
- Exposure to Core Banking Systems, preferably Ultracs or similar platforms.
- Understanding of payment systems and banking operations.
- Strong troubleshooting, incident management, and problem-solving skills.
- Experience working within ITIL-based environments.
- Excellent communication and stakeholder management skills.
- Ability to work collaboratively with business users, vendors, and technical teams.

Preferred Qualifications

- Tertiary qualification in Information Technology or a related discipline.
- ITIL Certification (highly regarded).
- Experience supporting Banking Systems, Payment Services, and Core Banking Applications.
- Prior exposure to Ultracs Core Banking Application Support will be highly advantageous.

Why Apply?

- Join one of Australia's leading customer-owned banks.
- Work in a collaborative and supportive technology team.
- Contemporary office location in Barangaroo, Sydney.
- Gain valuable experience supporting critical banking platforms.
- 12-month fixed-term contract with the potential to expand your banking technology expertise.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV on [email protected]
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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📌 Technical Banking Support (Sydney)
🏢 Hays
📍 Sydney