Job Description

As a Guest Service Agent, you will be the face of Pullman Cairns International, creating welcoming first impressions and ensuring every guest receives exceptional care throughout their stay.

You will play an key role in delivering smooth arrivals, personalised service and memorable departures while working closely with the wider hotel team to exceed guest expectations.

What you’ll be doing:

• Welcoming guests with genuine warmth and providing personalised service from arrival through to departure.
• Managing check-ins, check-outs and guest enquiries with professionalism and confidence.
• Anticipating guest needs and creating memorable experiences through thoughtful service.
• Responding to guest requests and resolving concerns in a timely and positive manner.
• Providing information about hotel facilities, local attractions and services.
• Working collaboratively with Front Office and other departments to ensure seamless guest experiences.
• Maintaining accurate guest information and following hotel procedures and brand standards.

📌 Guest Service Agent (Cairns)
🏢 PULLMAN
📍 Cairns