Claims Consultant | Property and Strata | Melbourne CBD

About the Organisation

Our client is an established Insurance Brokerage and a member of the Steadfast Group. It runs its own in-house Claims Team that advocates for clients across a range of insurance classes, with a strong focus on Property and Residential Strata.

About the Role

We're recruiting a Claims Consultant to join the Claims Team. The role is based in Melbourne CBD, with 3 days in the office and 2 days working from home.

You’ll manage your own claims portfolio end to end. This is a brokerage claims role: you advocate for clients with insurers rather than holding settlement authority.

Responsibilities include:

- End-to-end management of a claims portfolio across a range of classes, with a focus on Property and Residential Strata
- Liaising with Brokers, repairers, assessors and Underwriters
- Advocating for clients to achieve the best possible claims outcome
- Building strong relationships with internal and external clients

About You

You’ll have at least 3 years' experience in insurance and/or claims. Property or Strata claims experience is highly regarded but not essential.

Ideally you’ll bring:

- Experience managing a claims portfolio from lodgement to settlement




- Transparent written and verbal communication with Brokers, assessors and insurers
- Attention to detail in a busy team
- Full Australian work rights (essential)

Claims Examiners from Insurers, Loss Adjusters and TPAs will be considered, as well as brokerage claims staff.

What's on Offer

- $90k + super
- Hybrid: 3 days in the office, 2 days from home
- Structured training and a clear path for advancement
- An experienced Claims Team to support you

About Us

Insurance Broking is a core element of Hooker & Heijden's recruitment services. We have successfully fostered and maintained relationships with leading brokerages including Steadfast & Austbrokers Members and Global brokerages, allowing us to present a wide range of career and employment opportunities to Insurance Broking professionals.

Hooker & Heijden and our clients' interview process includes telephone, video and in-person interviews. Testing may also be part of the interview process.

Please note, as part of securing your new position it may be a requirement of employment that you undertake background checks including but not limited to police, bankruptcy, banned register and qualification checks.

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📌 Claims Consultant (Melbourne)
🏢 Hooker And Heijden
📍 Melbourne