Central Queensland Hospital and Health Service – Rockhampton QLD

Our service is entering an exciting new phase with the opening of anewAdult Inpatient Mental Health Serviceat Rockhampton Hospital. Thisstate-of-the-art32-bed facilitywill expandinpatient care and includehigh and low dependency units, therapy spaces, administrative support spaces, indoor garden areas and safety and layout features for the wellbeing of consumers and staff.

Working closely with inpatient, community and primary health partners,our multidisciplinary team takesan integrated approach to supportingtherecovery and wellbeingof mental health consumers.We are committed to delivering accessible, high-quality, recovery-focused care that makes a meaningful and lasting impact.

About us:

Our service is entering an exciting new phase with the opening of anewAdult Inpatient Mental Health Serviceat Rockhampton Hospital. Thisstate-of-the-art32-bed facilitywill expandinpatient care and includehigh and low dependency units, therapy spaces, administrative support spaces, indoor garden areas and safety and layout features for the wellbeing of consumers and staff.

Working closely with inpatient, community and primary health partners,our multidisciplinary team takesan integrated approach to supportingtherecovery and wellbeingof mental health consumers.We are committed to delivering accessible, high-quality, recovery-focused care that makes a meaningful and lasting impact.

About the role:

This is a non-traditional security role focused on proactive engagement, communication and preventing situations from escalating.

You'll:

- Proactively engage with patients and visitors to promote a safe, positive and supportive healthcare experience.
- Use trauma-informed communication, verbal de-escalation and diversional strategies to prevent or reduce behaviours of concern.
- Monitor patient behaviour and clinical areas,



identify potential concerns early and respond appropriately.
- Work with clinical and multidisciplinary teams to support positive behaviour strategies, recovery-focused care and individual patient needs.
- Provide practical support including activities, resources and way-finding, while using sound judgement, reporting incidents and escalating concerns when required.

About you:

- Solid people and relationship-building skills, with a person-centred approach to supporting others; Experience in healthcare security or customer service will be well regarded
- The ability to communicate clearly, work effectively in a team and make sound decisions in challenging situations.
- Basic negotiation and de-escalation skills, with the ability to respond to difficult situations with empathy and respect.
- An understanding of different cultures, support options and available resources, with a commitment to equity, diversity, respect and inclusion.
- The ability to apply relevant skills, knowledge, standards and procedures gained through training, experience or vocational development.

What we offer:

Total remuneration value of up to $85,592 p.a. is comprised of:

- An hourly rate between $36.09 - $37.83 p.h.
- 12.75% employer superannuation contribution
- 17.5% leave loading

Additional Benefits:

- Ongoing Professional Development and Education Opportunities
- Flexible Work-Life Balance and Variety
- Generous Salary Sacrificing Options
- Paid Parental Leave
- Employee Assistance Program (EAP)
- Discounted Private Health Insurance
- Fitness Passport

Vaccine Preventable Diseases (VPD) requirements:

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

Applications close: Wednesday, 21 October 2026

#Rockhampton #Inpatient Mental Health

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📌 Healthcare Ambassador (Inpatient Mental Health) (Rockhampton Regional)
🏢 Central Queensland Hospital and Health Service
📍 Rockhampton Regional