Lake Imaging, founded in 2002 , has become the largest radiology provider in central and western Victoria , with more than 19 clinics providing a wide range of diagnostic imaging services to St John of God private hospitals, community-based clinics, and specialty centres in Melbourne, Ballarat, Geelong, and Warrnambool.

ABOUT THE ROLE

Located in our Booking Centre in Geelong , you’ll be the first point of contact for our patients. If you enjoy working in a lively inbound call centre environment , this is the perfect role for you !
You’ll use your superstar customer service skills to manage appointment enquiries and bookings. Ideally, you’ll have experience in the medical or radiology field , but if you’re passionate about the health industry , we want to hear from you!

ABOUT THE BENEFITS & CULTURE

Not all call centre jobs are created equal!
This is a genuine prospect to start or grow your career in the medical industry .
The Booking Centre team is a tight-knit group who go above and beyond to support our patients and live our company values every day.

- Permanent Full-Time
- Monday–Friday, office hours
- Career development opportunities
- In-house training provided




- Work with a values-based, industry-leading medical imaging provider

ABOUT THE RESPONSIBILITIES

As a Booking Agent, you will:

- Take inbound calls and determine the required service
- Handle bookings and enquiries efficiently
- Notify patients of pre-visit requirements
- Liaise with technical and support staff
- Quote fees and Medicare rebate amounts
- Book appointments at the relevant site
- Assist with other tasks as needed

ABOUT YOU

Our Booking Agents come from all walks of life and bring a range of experience. To thrive in this role, you will have:

- Excellent communication & phone skills – articulate, empathetic, and a good listener
- Previous customer service or high-volume call centre experience
- Confident using computers and quick to learn new systems
- A proactive attitude to training and development
- Health/medical reception experience (highly regarded)
- RIS/PACS systems experience (also highly regarded)

Questions? Contact our friendly Talent Acquisition Team at: *******@idxgroup.com.au

#J-18808-Ljbffr

📌 Booking Centre Agent (Geelong)
🏢 Integral Diagnostics
📍 Geelong